Amina Elias
New York,NY
Summary
Adept at driving customer satisfaction and streamlining operations, I leveraged my expertise in restaurant operations and team training at Parathawala.Inc to enhance dining experiences. My tenure as a Digital Marketing Manager at Lytel Artificery showcases my ability to boost brand engagement through strategic social media management, embodying a strong work ethic and sales acumen.
Overview
1
1
year of professional experience
Work History
Server Manager
Parathawala.Inc
Forest Hills, New York, NY
02.2024 - Current
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained front-of-house and new staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers.
- Enagaged with customers to bring back feedback, customer satisfaction and online reviews.
Bartender
Parathawala.Inc
Forest Hills, New York, NY
02.2024 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
Digital Marketing Manager
Lytel Artificery
Dhaka, Bangladesh
01.2024 - Current
- Managed social media accounts on platforms including Twitter, Facebook, Instagram, YouTube, LinkedIn, Pinterest and Snapchat.
- Created content for websites, blogs and email newsletters to engage customers with the brand.
- Monitored online conversations about the company's products and services and responded promptly to customer inquiries.
- Maintained up-to-date knowledge of industry trends and emerging technologies in digital marketing space.
Cashier
Moonlite Grill and Chicken
Queens, New York, NY
11.2023 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
Associate of Science - Nursing
Queensborough Community College
Oakland Gardens, NYSkills
- Restaurant operations
- Casual dining services
- Storage management
- Team Training
- Sales expertise
- Strong work ethic
- Dining customer service
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Urdu
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Server Manager
Parathawala.Inc
02.2024 - Current
Bartender
Parathawala.Inc
02.2024 - Current
Digital Marketing Manager
Lytel Artificery
01.2024 - Current
Cashier
Moonlite Grill and Chicken
11.2023 - 02.2024
Associate of Science - Nursing
Queensborough Community College