Amina Flores
Pomona,CA
Summary
Talented Patient Care Coordinator focused on care planning with excellent customer service experience as well. More than a year experience as a direct patient care coordinator in a hearing aid clinic & over 4 years of customer service experience as well. Seeking a position in a well established company to expand my excellent customer service experience & patient care coordinating experience as well to provide the best healthcare for patients.
Overview
5
5
years of professional experience
Work History
Client Experience Specialist
HearUSA
06.2023 - Current
- Created sales quotes and converted sales orders using internal ordering system.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Provided excellent customer service by following up with clients and responding to incoming calls.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Reviewed patients charts and filed them in the correct location alphabetically
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Patient Care Coordinator
Sonus Hearing Care Professionals
09.2022 - 01.2023
- Worked closely with patients to deliver excellent and direct individualized patient care
- Maintained confidentiality of patient data and condition to safeguard health information
- Acted as the main point of contact for patients and providers by closely reviewing medical charts and maintaining high levels of communication
- Worked with patients to schedule tests and necessary appointments
- Sent and handled electronic requests & new authorizations via insurance portals
- Verify insurance eligibility and bill the patient's insurance
- Communicated with patient's to confirm any upcoming appointments they have
- Reviewing patients charts and filed them in the correct location alphabetically
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Digits Personal Shopper
Walmart
09.2021 - 09.2022
- Walked around the, picking customers orders, placing the items in the assigned location, dispensing the orders to the customers & packed orders that needed to be shipped
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route
- Consistently meet deadlines and quality goals for accuracy and timeliness
- Tracked substitutions and informed customers of changes
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Delivered items to customers on desired schedules by managing time efficiently
- Helped customers locate products and checked the store system for merchandise at other sites.
Checkout Advocate
Target
08.2020 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join rewards program
- Answered questions about store policies and addressed customer concerns
- Worked closely with the shift manager to solve problems and handle customer issues
- Reviewed weekly sales ads and monitored price changes
- Monitored self-checkout systems and provided assistance or intervention where required.
Cashier
Island Pacific
05.2020 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items and join reward programs
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes.
Cashier
Popeyes
09.2019 - 05.2020
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept the food preparation area, equipment and utensils clean and sanitary
- Worked at the front counter, drive-thru and other areas
- Collaborated with team members to complete orders.
Education
No Degree - Animal Science
Mt San Antonio College
Walnut, CA12.2026
High School Diploma -
Ganesha High School
Pomona05.2020
Skills
- Customer service
- Money handling / cashiering
- Hard - working
- Great communication skills
- Teamwork
- Leadership
- Problem solving
- Computer skills
- Spanish Bilingual
- Patient care coordination
- Insurance verification
- Patient Registration
- Appointment scheduling
- HIPAA compliance
- Filing
- Outbound & Inbound phone calling
- Task Prioritization
- Sales Support
Timeline
Client Experience Specialist
HearUSA
06.2023 - Current
Patient Care Coordinator
Sonus Hearing Care Professionals
09.2022 - 01.2023
Digits Personal Shopper
Walmart
09.2021 - 09.2022
Checkout Advocate
Target
08.2020 - 03.2021
Cashier
Island Pacific
05.2020 - 10.2020
Cashier
Popeyes
09.2019 - 05.2020
No Degree - Animal Science
Mt San Antonio College
High School Diploma -
Ganesha High School
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