Amina Gordon
Daly City,CA
Summary
Reliable Personal Assistant with a track record of initiative and accuracy. Highly organized and consistently anticipates the needs of clients. Skilled multitasker is proficient in Microsoft Word and Office and correspondence management. As well as an observant Pet Sitter possessing a passion for animals paired with in-depth knowledge of various pet breeds and accompanying nutritional needs. Responsible and punctual individual versed in dog walking, animal bathing, and grooming. Focused on building a strong trusting relationship between pets and clients.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Social Media Assistant
Vegan Mob
Oakland , CA
06.2020 - Current
- Generated and maintained social media profiles across social media platforms by performing copywriting, posting, reporting and responding tasks.
- Provided assistance to the owner whenever he needed in completing various tasks and special projects.
- Engaged and communicated one-on-one with online customers via social media messaging, generated brand awareness and promoted positive product impressions to increase sales.
- Supported social media campaigns from content creation to measurement of campaign success and quantified results via dashboard reports.
- Assisted with social strategy by compiling category research, competitive data and social platform information and supported product launches by generating hype around new products.
- Engaged with and responded to online audience through relevant comments.
Personal Assistant
Vegan Mob Inc.
Oakland , CA
01.2019 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
- Coordinated and planned vacations for family.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Picked up and dropped off clients at airport.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized and attended meetings and compiled related documents and reports.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Transported children to and from school, activities and appointments.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Maintained appropriate filing of personal and professional documentation.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Utilized personal and professional networks to identify, acquire and manage new clients.
Dog Pet Sitter
Self Employed Services
San Francisco, CA
01.2018 - Current
- Fed animals twice daily and refilled water dish.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Offered animals exercise opportunities through walks and play activities.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Prepared food to meet needs of animals under care with appropriate meals.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Identified temperament and special needs to optimize care for multiple pets in one sitting.
- Employed first aid training to deliver basic wound care to injured animals.
- Confined newborn pets to safe, clean and warm nursery areas to promote optimal growth and development.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Walked dogs regularly to promote exercise and maintain proper health and fitness.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Applied ointments and other medication to treat eyes, skin and other body parts.
- Trained animals in routine and special commands, how to get along with other animals and housebreaking.
Cat Sitter
Self Employed Services
San Francisco, CA
01.2017 - Current
- Fed animals twice daily and refilled water dish.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Offered animals exercise opportunities through walks and play activities.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Prepared food to meet needs of animals under care with appropriate meals.
- Unloaded and organized supplies and product inventory.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Consulted with clients about desired cuts and styles for individual animals.
- Provided owners with quality grooming for large and small animals.
Babysitter
Self Employed Services
San Francisco, CA
01.2014 - Current
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Read stories and played alphabet games to promote early literacy.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Balanced schedules to promote optimal rest, play and educational periods.
- Helped complete homework, school projects, and chores.
- Communicated with parents about daily activities and any concerning behaviors.
- Supervised and cared for children ages 2 to 13.
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Created a safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Responsibly watched children while parents were out.
- Organized various activities, games, crafts, and outings to keep children entertained.
- Listened to parent directions and followed guidelines for children's care.
- Established and maintained a safe play environment for children.
- Worked to keep home areas neat and tidy.
Camp Counselor, Summer Sports
Grattan Elementary
San Francisco, CA
05.2012 - 08.2022
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
- Enforced discipline and policies to protect safety of recreational activity participants.
Barista and Cashier
Bougie Smoothie
Oakland, CA
01.2022 - 05.2022
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Clothing Reseller
Depop
San Francisco, CA
12.2019 - 07.2021
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Cultivated strategic customer relationships, evaluated needs and opportunities within customer accounts and negotiated to gain sales commitments.
- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
- Followed up with customer inquiries promptly and maximized internet lead opportunities.
- Met or exceeded goals and objectives for online selling department.
- Stayed up to date on store promotions, payment policies and security practices.
Food Service Handler
Jamba Juice
San Francisco, CA
10.2019 - 03.2020
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Providing excellent customer service
Multitasked by flexibly fulfilling necessary roles
Public Speaking
Teamwork
Emotional Intelligence
Sales & Marketing
Ensured optimal guest experience by taking order, making orders and serving customers
Managed orders and accompanying financial transactions using a POS system
Knowledgeably recommended menu items based on customer needs and preferences, including upselling complimentary items
Negotiated resolved customer concerns
Ensured maintenance of food hygiene in accordance with standards and guidelines
Consistently achieved high tip percentage
Helped train new team members and familiarize new employees with company culture
Served customers in fast-paced environment and managed time for an optional experience for each guest
Assisted other workers to achieve maximum efficiency during peak attendance times
Attained employee reward
Fostered repeat business by getting to know customers and their orders - Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Learned other teammates' work tasks to train as backup.
- Created appealing food arrangements for party trays and specialized orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Observed customer purchases in line and differentiated between standard portions.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Front Office Assistant
Dr. Thomas R. Baker, DDS
San Francisco, CA
01.2017 - 08.2019
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Developed correspondence letters, memos and emails.
- Created detailed expense reports and requests for capital expenditures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited documents to keep company materials free of grammar errors.
- Information was successfully managed using my chart, Panda, Google Docs, and other clinical tools. Sign-in, patient records, and billing are all included. In addition, I assisted hygienists with charting utilizing dental software.
Handled incoming and outgoing telephone calls with overall customer satisfaction core of over 96% through 2017.
Successfully handled 100+ phone calls daily with no complaints
Greeted patients, checked them in, and directed the, to their destination
Performed administrative and clerical tasks administrative support duties. - Arranged meetings and coordinated resources for use by attendees.
- Strategically distributed administrative tasks amongst staff and provided guidance to promote performance.
- Streamlined processing procedures for various financial and employee documents to improve traceability.
- Arranged rapid office equipment repair and maintenance with vendors.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Maintained staff directory and company policy handbook for human resources department.
- Drafted common document templates for use by executives and employees.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Verified accuracy of business records by consistently updating customer information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Education
Associate of Science - Marketing
City College of San Francisco
San Francisco, CA05.2023
GED -
Gateway High School
San Francisco, CA05.2019
Skills
- Bookkeeping and Basic Accounting
- Supply Ordering
- Persuasive Negotiation
- Microsoft Office
- Detail-Oriented
- Workflow Improvements
- Decision Making
- Problem Solving
- Work Coordination
- Meeting Scheduling
- Time Management
- Administrative Policies
- Materials Organization
- Relationship Building
- Administrative Support Specialist
- Proper Phone Etiquette
- Shipping and Receiving Packages
- Reliable Vehicle
- Punctual and Reliable
- Breed and Species Knowledge
- Pet Sitting
- Honest and Trustworthy
- Medication Administration
- Pet Care Management
- Meal and Snack Preparation
- Child Safety Procedures
- Activity Planning
- Exercise and Outdoor Activities
- Age-Appropriate Routines
- Bathing, Grooming and Dressing
- Behavior Management
- Creating Good Habits
- First Aid
- Enforcing Rules
- Positive Engagement
- Positive Reinforcement
- Planning and Scheduling
- Creative and Energetic
- Activity Supervision
- Coffee Expertise
- Product Displays
- Safe Food Handling Practices
- Credit Card Transactions
- Daily Food Preparation
- Food Packaging and Labeling
- Workstation Setup and Breakdown
- Cash Drawer Operations
- Food Production Processes
- Verbal and Written Communication
- Market Research and Analysis
- Affiliate Program Marketing
- Photography and Videography
- Digital Media
- Strategic Planning
- Photo and Video Editing
- Promotional Campaigns
- Effective Organization
Affiliations
- Member, Small Business Association (2019 - present)
- Deans Honor Roll Spring of 2022
Accomplishments
- Food Service - Managed high turn-over rate while maintaining quality service.
- Customer Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
- Banquets: - Managed food delivery for 200+ guests for special events.
- Client Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
- Promoted Vegan Mob, including overseeing all of its web and social media sites.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supplier Relationship Management - Built and maintained long-term, positive relationships with various restaurant food suppliers to ensure smooth business transactions.
- Customer Service - Managed high turn-over rate while maintaining quality service.
Certification
- Food handlers Training - Oct 2019-March 2020
- Certified Barista/Cashier, Jamba Juice
Languages
English
Native/ Bilingual
Spanish
Full Professional
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceTeam Building / Company RetreatsCareer advancementSoftware
EPIC
Microsoft
RedCap
Interests
Healthcare
Phlebotomy
Data science
Epidemiology
Fashion
Marketing
Social Media
Medical field
Timeline
Barista and Cashier
Bougie Smoothie
01.2022 - 05.2022
Social Media Assistant
Vegan Mob
06.2020 - Current
Clothing Reseller
Depop
12.2019 - 07.2021
Food Service Handler
Jamba Juice
10.2019 - 03.2020
Personal Assistant
Vegan Mob Inc.
01.2019 - Current
Dog Pet Sitter
Self Employed Services
01.2018 - Current
Cat Sitter
Self Employed Services
01.2017 - Current
Front Office Assistant
Dr. Thomas R. Baker, DDS
01.2017 - 08.2019
Babysitter
Self Employed Services
01.2014 - Current
Camp Counselor, Summer Sports
Grattan Elementary
05.2012 - 08.2022
Associate of Science - Marketing
City College of San Francisco
GED -
Gateway High School
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