Amina Hamzagic
Jacksonville,FL
Summary
Proven Office Specialist at Baptist Medical Center, adept in organizational skills and office management, significantly improved scheduling efficiency. Excelled in fostering professional relationships, enhancing team collaboration. Demonstrated adaptability and problem-solving prowess, mastering new software to boost productivity. Committed to delivering top-tier customer service and meticulous data entry, contributing to a positive and results-driven office environment.
Overview
6
6
years of professional experience
Work History
Office Specialist 1
Baptist Medical Center
03.2023 - Current
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Facilitated clear communication among team members by drafting professional correspondence and distributing memos as required.
- Delivered clerical support by handling range of routine and special requirements.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Jaam Trucking Inc Dispatcher
Office Worker
12.2019 - 03.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Analyzed customer feedback and provided solutions to improve customer service.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Tracked and monitored vehicle performance and maintenance.
Baby Sitting
Neighbors
01.2018 - 02.2019
- Developed strong rapport with families, leading to numerous referrals for additional babysitting opportunities.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Adapted to various family dynamics and preferences, ensuring a seamless babysitting experience tailored to each individual household''s needs.
- Talked to parents about concerns or issues with children during babysitting.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Arts - Biomedical Sciences
University of North Florida
Jacksonville, FL08.2025
High School Diploma -
Atlantic Coast High School
Jacksonville, FL05.2022
Skills
- Event planning experience
- Project Coordination Abilities
- Time management expertise
- Vendor Relations Management
- Organizational Skills Mastery
- Meeting Planning Expertise
- Records Management Expertise
- File Maintenance
- Positive Attitude
- Customer Service
- Time Management
- Valid Driver's License
- Dedicated Team Player
- Verbal Communication
- File Organization
- Relationship Building
- Organizing and Categorizing
- Patient Charting
- Office Administration
- Strong Problem Solver
- Prioritizing Work
- Scheduling appointments
- Data Entry
- Professional and mature
Timeline
Office Specialist 1
Baptist Medical Center
03.2023 - Current
Jaam Trucking Inc Dispatcher
Office Worker
12.2019 - 03.2021
Baby Sitting
Neighbors
01.2018 - 02.2019
Bachelor of Arts - Biomedical Sciences
University of North Florida
High School Diploma -
Atlantic Coast High School