Amina Hardy
Jersey City
Summary
Results-oriented Customer Service and Client Relations Professional with over 10 years of experience in building relationships and resolving complex issues. Skilled in identifying client needs and recommending tailored solutions to enhance retention. Expertise in consultative sales approach to drive account growth and increase revenue.
Overview
24
24
years of professional experience
Work History
Media Payables Analyst
Edenred Pay
Secaucus
01.2006 - 04.2026
- Processed payments for media clients in radio, magazines, and other platforms to ensure timely transactions
- Streamlined processes to improve operational workflows within the organization.
- Managed customer inquiries through phone calls to provide information.
- Assisted customers by resolving problems and discussing product offerings to enhance satisfaction
- Executed paperwork completion and data entry to maintain accurate records.
HVP Analyst
Sportsbook
01.2019 - 03.2026
- Promptly respond to general inquiries from customers via phone, chat, and email
- Resolved complex customer inquiries through active listening and problem-solving skills.
- Achieved resolution for 95% of cases on first interaction with customers.
- Resolved technical, and account issues/updates, and changes
- Consult with customers to evaluate needs and determine the best options
- Assisted customers by solving problems and discussing available products and services.
- Improved customer satisfaction through effective resolution of conflicts, issues, and concerns.
- Managed daily interactions with over 80 customers to address their needs.
- Utilized CRM systems, including Salesforce, to manage customer interactions and data.
Monitor Watchguard
Allied Barton Sec
01.2004 - 01.2007
- Monitor all unit transactions effectively
- Conducted regular patrols to identify and mitigate potential security issues.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Maintained displays to meet marketing standards, ensuring timely replenishment
- Select and hire staff that ensures optimal skills for open positions
- Provide training to all employees to make knowledgeable of company and products
- Ordered, maintained, and issued staffing clothing and equipment to support operational needs
- Oversee and evaluate all payroll entries
- Managed merchandising displays to align with marketing strategies
Assistant Store Manager
K.B. Toys
Jersey City
01.2002 - 01.2005
- Supervised employees by planning, scheduling, organizing, directing work, and training personnel to ensure operational efficiency
- Opened and closed store daily, ensuring readiness for operations and security
- Assisted customers in resolving inquiries and complaints to enhance customer satisfaction
Education
Associates Degree - Business Management
St. Peter's College
NJ01-2005
High School Diploma -
Academy of St. Aloysius
Jersey City, NJ01-2003
Skills
- Financial reconciliation
- Financial reporting
- Excel proficiency
- CRM software utilization
- Account management
- Client Relations
- Customer follow-up
- Customer Service
- Attention to detail
- Data entry accuracy
- Time management
- Conclusions and recommendations
- Relationship management
- Policy Knowledge
- Active listening
References
References are available on request.
Timeline
HVP Analyst
Sportsbook
01.2019 - 03.2026
Media Payables Analyst
Edenred Pay
01.2006 - 04.2026
Monitor Watchguard
Allied Barton Sec
01.2004 - 01.2007
Assistant Store Manager
K.B. Toys
01.2002 - 01.2005
Associates Degree - Business Management
St. Peter's College
High School Diploma -
Academy of St. Aloysius