AMINA HUSSEIN HASSAN
MOMBASA
Summary
Dynamic Business Development Manager with a proven track record at excelling in marketing strategies and client relationship management. Skilled in developing impactful proposals and enhancing customer satisfaction through effective communication. Recognized for creativity and adaptability, driving significant business growth and fostering strong partnerships.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Mondial Solution Limited
01.2023 - 01.2025
- Researching, planning, and implementing new target market initiatives
- Researching prospective accounts in target markets
- Pursuing leads and moving them through the sales cycle
- Developing quotes and proposals for prospective clients
- Setting goals for the business development team and developing strategies to meet those goals
Key Account Manager - Institutional Business
Audiovisual Collaboration Technologies LTD.
02.2023 - 05.2023
- Established solid, trusting relationships with major key clients to enhance collaboration.
- Resolved client issues and complaints to maintain satisfaction and loyalty.
- Presented comprehensive reports on account progress and goals to stakeholders and team members.
- Met all client needs and deliverables while adhering to proposed timelines.
- Analyzed client data to inform customer relationship management strategies.
- Expanded client relationships, successfully acquiring new clients for business growth.
PA Group Business Development Manager / Marketing & Customer Experience
Rocky Group Limited
05.2021 - 11.2021
- Reviewing and pulling insights from analytics and data
- Implementing change that anticipates and addresses customer questions, needs, and complaints
- Segmenting customers and audiences into meaningful groups
- Leading customer support teams
- Take accurate and comprehensive notes at meetings
- Draft correspondence such as emails and letters
Customer Service Agent
Tekonstruct Limited
05.2020 - 12.2020
- Managed and resolved customer complaints
- Identified and escalated issues to supervisors
- Provided product and service information to customers
- Researched required information using available resources
- Researched, identified, and resolved customer complaints using applicable software
- Upsold products and services
Business Development Manager
Eazypay Ventures E.A LTD
03.2018 - 01.2020
- Initiated and developed business relationships
- Maintain a comprehensive knowledge of the company's portfolio and working knowledge of competitor products/services
- Obtained customer feedback on service quality and shared with management to continuously improve the business operations
- Developed and maintained an excellent rapport with key stakeholders such as clients, community organizations, regulatory bodies etc
Industrial Attachment in the Field of Marketing and Corporate Affairs
Kenya Ports Authority (ICD Embakasi)
Nairobi
05.2017 - 11.2017
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Group Sales and Marketing Manager
Naf Beach Hotel
Dar Es Salaam
10.2013 - 12.2014
- Developed new quality standards for better quality performance and reliability
- Improved the accuracy of budget forecasts
- Established good working relationships with customers/clients
- Developed all research and creation of the brand identity
- Worked with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of services were being provided and all client needs met
Sales Executive
Lake Gas under Lake Oil Group
Dar Es Salaam
02.2013 - 08.2013
- Assumed a lead role in pitch team meetings due to strengths in presentation and negotiation skills, and helped close major accounts
- Management of on-street guerrilla promotional activity
- Sourced and coordinated production of promotional materials
- Anticipated key account changes and improvements
- Managed communications between key clients and internal teams
Client Service Manager
Buzz Afrique Limited
Mombasa
01.2012 - 01.2013
- Developed strong relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment
- Provided initial contact to elite clientele, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction
- Ensure ongoing and consistent customer satisfaction by providing on-time delivery and follow-up
- Developed and maintained strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
- Researched key customer wants and needs
- Suggested solutions that answer clients' needs and wants
Internship Under the Secretary's Supervision
Bakhresa Grain Milling Kenya Limited
Mombasa
07.2011 - 12.2011
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Handled confidential documents with discretion.
- Provided administrative support to the Office Manager and other staff members.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Industrial Attachment in the Field of Procurement and Supplies
Kenya Ports Authority (Mombasa)
Mombasa
02.2011 - 05.2011
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
PR & Marketing Manager
Coastal Films Kenya
01.2010 - 12.2010
- Developed marketing campaigns that promoted the company's products
- Created tailored media strategies for events from planning to execution, delivering within budget and to deadline
- Took responsibility for running all paid media campaigns, including digital, print, OOH and radio
- Managed the PR strategy across B2C and B2B activity, leading external PR teams to promote our events
- Liaised with content providers at a senior level, secure access to talent and ensure the smooth delivery of campaigns
Internship in the Field of Purchasing
Sarova Whitesands Beach Resort & Spa
Mombasa
08.2010 - 11.2010
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Business Administration and Management - Marketing option
St Paul's University
Nairobi 10-2019
Information Technology -
Today Computer Training Centre
Mombasa , Kenya12.2010
Certificate in Management - Business Management
Kenya Institute of Management
Mombasa, Kenya06.2010
Kenya Certificate of Secondary Education - Secondary Education
Moi Forces Academy- Lanet
Nakuru, Kenya11-2008
Kenya Certificate of Primary Education - Primary Education
St Joseph Herman Marx Academy
Mombasa, Kenya12.2007
Skills
- Marketing skills
- Marketing Strategies & Campaigns
- Corporate Communications
- Creative Team Leadership
- Product Positioning & Branding
- Focus Group & Market Research
- Public & Media Relations
- New Product Launch
- SEO/SEM
- Technological Proficiency
- MS Project
- MS Office (Word, Access, Excel, PowerPoint)
- Conversant with internet application
- Good work ethic
- Punctuality and good presentation skills
- Flexible and dynamic in work schedule
- Interpersonal and soft skills
- Creating rapport with customers
- Adaptability
- Self-motivation
- Creativity
- Well Organized
- Team player
Contribution To Society
Represented World Association of Girl Guides and Girl Scouts (WAGGGS) in the YWCA International women's summit as a young delegate in 2007 Nairobi, Kenya.
Referrers
- Mr. Ali Manzu, Senior News Anchor/Kiswahili Editor/Reporter, Standard Group Limited, P.O Box 30080, Nairobi, Nairobi, 00100, +254 722 643 419, manzuali@gmail.com
- Mr. Godfreys Samora, Chief Executive Officer, Buzz Afrique Limited, P.O Box 81039, Mombasa, Mombasa, 80100, +254 721 587 514, samora@buzzafrique.co.ke
- Mrs. Regina Ayub, Communications Officer, Kenya Ports Authority, P.O Box 20072, Nairobi, Nairobi, 00200, +254 722 711 414, rayub@kpa.co.ke
Hobbies and Interests
- Volunteering
- Travelling
- Mentoring and Coaching
- Socializing and Networking
- Learning new cultures
- Team Sports
Attributes
- Integrity
- Ethics
- Leadership
- Teamwork
- Training
- Recognition
- Communication
- Continuous improvement
Personal Information
- ID Number: 28173182
- Date of Birth: 10/17/90
- Gender: Female
- Nationality: Kenyan
- Marital Status: Single
Languages
English
First Language
Swahili
Proficient (C2)
C2
Timeline
Key Account Manager - Institutional Business
Audiovisual Collaboration Technologies LTD.
02.2023 - 05.2023
Business Development Manager
Mondial Solution Limited
01.2023 - 01.2025
PA Group Business Development Manager / Marketing & Customer Experience
Rocky Group Limited
05.2021 - 11.2021
Customer Service Agent
Tekonstruct Limited
05.2020 - 12.2020
Business Development Manager
Eazypay Ventures E.A LTD
03.2018 - 01.2020
Industrial Attachment in the Field of Marketing and Corporate Affairs
Kenya Ports Authority (ICD Embakasi)
05.2017 - 11.2017
Group Sales and Marketing Manager
Naf Beach Hotel
10.2013 - 12.2014
Sales Executive
Lake Gas under Lake Oil Group
02.2013 - 08.2013
Client Service Manager
Buzz Afrique Limited
01.2012 - 01.2013
Internship Under the Secretary's Supervision
Bakhresa Grain Milling Kenya Limited
07.2011 - 12.2011
Industrial Attachment in the Field of Procurement and Supplies
Kenya Ports Authority (Mombasa)
02.2011 - 05.2011
Internship in the Field of Purchasing
Sarova Whitesands Beach Resort & Spa
08.2010 - 11.2010
PR & Marketing Manager
Coastal Films Kenya
01.2010 - 12.2010
Bachelor of Business Administration and Management - Marketing option
St Paul's University
Information Technology -
Today Computer Training Centre
Certificate in Management - Business Management
Kenya Institute of Management
Kenya Certificate of Secondary Education - Secondary Education
Moi Forces Academy- Lanet
Kenya Certificate of Primary Education - Primary Education
St Joseph Herman Marx Academy
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