Amina Ibrahim
Burnsville,MN
Summary
Compassionate and reliable leader with experience in caregiving, behavioral support, and high-volume operations at Amazon. Skilled in supervising staff, training new employees, ensuring compliance, and maintaining a safe and supportive environment for clients. Strong communicator with a background in customer service, documentation, and coordinating daily care needs. Bilingual in English and Somali. Seeking a Homecare Manager position to support clients, lead care teams, and ensure high-quality service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Provider
Autism Center
10.2024
- Supported daily programming for clients with behavioral and developmental needs.
- Maintained a safe, structured environment and followed behavior support plans.
- Reported progress, behaviors, and concerns to supervisors and families.
- Assisted with activities, routines, and individualized care goals.
Provider Support Staff
Optimum Kids Care LLC
01.2025 - Current
- Conduct on-site and scheduled observations to ensure providers follow company policies and client care standards.
- Give providers clear directions and coaching to correct issues, improve performance, and maintain safe environments.
- Report concerns, compliance gaps, and progress to supervisors.
- Support communication between providers, families, and management to ensure consistent, high-quality care.
Associate & Ambassador
Amazon Fulfillment Center
07.2022 - 01.2025
- Supported multiple departments (Stow, AFE, Rebin, Induct, Picking, Gift Wrap) to maintain accurate and timely order processing.
- Served as an Ambassador for one year, training new associates on safety, quality, and workflow standards.
- Led safety briefings, coached employees, and partnered with HR, Safety, and leadership teams to improve workplace performance.
- Recognized for strong communication, teamwork, and mentoring.
Caregiver / PCA
05.2024 - 08.2024
- Checked and recorded basic health signs (BP, pulse, temperature, breathing) and reported changes to supervising nurses.
- Assisted clients with mobility, transfers, walking support, and safe use of assistive devices.
- Helped clients with medication reminders, personal care, and activities of daily living.
- Followed infection control procedures and maintained a clean, safe environment.
- Documented daily notes, condition updates, and care tasks.
- Supported meals, special diets, and clear communication with families and care teams.
Education
Bachelor's Degree - Business Management
Metropolitan State University
Associate Degree - Business Management
Dakota County Technical College
Rosemount, MN05.2025
Skills
- Staff Leadership & Training
- Client Care & Safety Oversight
- Homecare Compliance & Documentation
- Scheduling & Daily Operations
- Conflict Resolution & Communication
- Care Planning Support
- Quality & Safety Monitoring
- Bilingual: English & Somali
Certification
- Quality Management
- Human Resources
- Supervisor Leadership
Timeline
Provider Support Staff
Optimum Kids Care LLC
01.2025 - Current
Provider
Autism Center
10.2024
Caregiver / PCA
05.2024 - 08.2024
Associate & Ambassador
Amazon Fulfillment Center
07.2022 - 01.2025
Bachelor's Degree - Business Management
Metropolitan State University
Associate Degree - Business Management
Dakota County Technical College