Amina Jama
Lakeville,MN
Summary
Highly skilled and versatile professional with extensive experience in personal care, support services, and customer service roles. Proven track record as a dedicated Personal Care Assistant (PCA) in senior home care, providing compassionate and comprehensive care to clients. Experienced in logistics and operational roles, including work at Amazon warehouses and Walmart as an apparel associate, demonstrating exceptional work ethic and attention to detail. Additionally, a reliable and safe driver with experience in the rental car industry. Adept at multitasking, problem-solving, and collaborating effectively with teams to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Apparel Associate
Walmart.com
Shakopee, MN
06.2024 - Current
- Greeted customers warmly upon entering the store and provided excellent customer service throughout their shopping experience.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
- Performed daily inventory checks to ensure accurate product counts.
- Assisted customers with selecting apparel items that suited their needs and preferences.
- Replenished merchandise on sales floor as needed throughout the day.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Managed multiple tasks simultaneously while working within tight deadlines.
Order Fulfillment Associate
Amazon
Shakopee, MN
10.2017 - 06.2024
- Processed incoming orders in a timely manner according to company standards.
- Ensured compliance with safety regulations while handling hazardous materials.
- Packaged items for shipping following established procedures.
- Handled returns and exchanges efficiently according to policy guidelines.
- Verified order accuracy prior to shipment.
- Tracked shipments and updated customers on delivery progress.
- Operated forklift, pallet jack, or other equipment as needed.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Collaborated with team members to complete tasks efficiently and effectively.
Airport Rental Car Fleet Driver
MSP airport
DFW, TX
10.2015 - 06.2017
- Completed pre-trip inspection forms accurately prior to beginning shift.
- Conducted daily vehicle inspections, ensuring that all safety regulations were met before operation.
- Responsible for the safe transportation of passengers and goods to various destinations in a timely manner.
- Followed set routes and schedules while adhering to traffic laws and speed limits.
- Performed basic maintenance tasks such as checking oil levels and tire pressure.
- Managed multiple deliveries and pickups efficiently while maintaining strict deadlines.
- Ensured appropriate paperwork was completed at each delivery and pickup location.
- Maintained accurate records of trips, including mileage, fuel consumption, repairs.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Childcare Worker
Sagal Daycare
Burnsville, MN
09.2013 - 07.2015
- Supervised and monitored the safety of children in my care.
- Maintained a safe environment for children by following health standards.
- Demonstrated patience and understanding when working with young children.
- Assisted with feeding infants and toddlers during meal times.
- Engaged in active listening when communicating with children to ensure understanding of instructions or expectations.
- Encouraged language development skills by engaging in conversations with the children about their day-to-day experiences.
- Facilitated group activities designed to promote socialization among peers.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Documented observations of each child's behavior throughout the day.
- Followed strict confidentiality policies when discussing sensitive information about families.
- Established daily routines that provided consistency for the children in my care.
- Ensured compliance with state regulations related to childcare facilities.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
- Recorded child behavior, food, and medication information for supervisors.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Employed positive guidance strategies to encourage children and improve behavior.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Personal Care Assistant
Amada Senior Care
South Portland, Maine
03.2009 - 07.2012
- Developed individual plans of care based on assessment findings and physician orders.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Administered medication under supervision of a registered nurse or physician.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Provided ongoing compassionate patient care for each client.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Completed scheduled patient check-ins and progress reports for clients.
Education
High School Diploma -
Banadir Secondary School
12-1990
Skills
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Excellent Communication
- Customer Service
- Organization and Time Management
- Critical Thinking
- Observational skills
- Compassionate Caregiving
Affiliations
- Adaptable
- Proactive
- Collaborative
Languages
English
Professional
somali
Professional
Custom
- Volunteered at mosque, assisting with community events, fostering inclusivity and cultural awareness
- Actively participate in neighborhood cleanup initiatives, demonstarting a commitment to environmental stewardship and community welfare.
Timeline
Apparel Associate
Walmart.com
06.2024 - Current
Order Fulfillment Associate
Amazon
10.2017 - 06.2024
Airport Rental Car Fleet Driver
MSP airport
10.2015 - 06.2017
Childcare Worker
Sagal Daycare
09.2013 - 07.2015
Personal Care Assistant
Amada Senior Care
03.2009 - 07.2012
High School Diploma -
Banadir Secondary School