Delivered direct therapeutic and casework services to youth ages 11-20 in a highly secure juvenile justice facility, providing clinical support within a multidisciplinary treatment team.
Applied the 'Forward Focus Treatment Model' to develop and implement individualized treatment plans, ensuring effective mental health support for at-risk youth.
Supervised and mentored a team of case managers, direct care workers, and outside agencies, fostering a collaborative environment to enhance care delivery and achieve treatment goals.
CAM Manager
Wayne Metro Community Action Agency
Detroit, MI
09.2023 - 03.2024
Successfully oversaw staff on the CAM phone line and in-person access points, while prioritizing safety for clients and staff. Conducted regular team and individual check-ins to ensure effective communication.
Proficiently maintained staff scheduling and data input into diverse databases, while providing expertise in client communication, agency collaboration, and external partner engagement.
Played a key role in onboarding the new CAM, in-person access points at Wayne Metro, contributing to the development of agency policies and procedures.
Inventory Development Specialist
City of Detroit
Detroit, MI
01.2023 - 09.2023
Created internal and external communication materials for the housing program within the City of Detroit.
Responsible for creating a rapport with property management companies, investment groups, and other housing agencies to facilitate a warm handoff between tenants and landlords.
Input data, and perform data maintenance daily for the purpose of reporting to agency partners and funders.
Access Point Supervisor
Southwest Counseling Solutions
Detroit, MI
08.2022 - 12.2022
Manages access and intake operations for Detroit's Coordinated Entry system, including the oversight of up to five access sites and a call center for those experiencing homelessness.
Co-leads the supervision and activities of a team of 14 employees; responsible for hiring, onboarding, training, and development of intake staff.
Coordinates placement for households experiencing homelessness, by managing referrals to the City of Detroit homeless shelters, and by providing immediate problem-solving support through diversion resources.
Information Management Specialist
Southwest Counseling Solutions
Detroit, MI
05.2021 - 08.2022
Execute program referrals based on specific criteria.
Create, analyze, and present data and reports to appraise staff, partners, and leadership regarding the status of projects and programs.
Organize, facilitate, and/or lead meetings with community stakeholders (individuals and groups).
Master of Social Work Intern
Serenity Counseling
Detroit, MI
06.2021 - 02.2022
Planned and provided direct therapeutic services to adolescent girls aged 12 -17 using group therapy.
Created a parenting program for clients using an array of psychological theories through research and practice.
Participated in supervision and training individually and in group settings.
Intake Specialist
Southwest Counseling Solutions
Detroit, MI
08.2019 - 04.2021
Service a diverse group of individuals and families seeking emergency shelter and housing resources.
Responsible for identifying, assessing, inputting data, and completing the initial screening.