Amina Macaulay
Far Rockaway
Summary
Skilled in effective event coordination, ensuring alignment with organizers' objectives. Knowledgeable in guest relations, providing timely and relevant information. Upholds professional standards in appearance and conduct. Excels in creating a friendly environment that prioritizes guest satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Frontier Airlines / Fenix Logistix
09.2024 - Current
- Streamlined communication of critical flight and boarding information to passengers.
- Maintained security protocol compliance during all boarding procedures.
- Optimized customer service through efficient credit card transaction facilitation.
- Worked collaboratively with team members to drive organizational success.
Customer Service Agent
Swissport
04.2022 - Current
- Communicated flight and boarding information to passengers
- Assisted with boarding and security
- Utilized effective teamwork and interpersonal skills to uphold company goals
- Handled credit card purchases for passengers
- Document verification for international flights
Customer Service Associate
Jammin Promotions, Ford Amphitheatre
05.2016 - 04.2020
- Coordinated event logistics for conferences, parties, and scheduled gatherings.
- Responded to guest inquiries regarding schedules, menus, and beverages.
- Greeted guests upon arrival and guided them to designated seating areas.
- Promptly communicated issues to management and event organizers.
- Executed event setup, ensuring proper place settings and drink arrangements.
- Maintained updated event menus and schedules for guest reference.
Education
Associate’s Degree - Human Service
Guttman Community College
NYC06.2021
High School Diploma - undefined
Union Square Academy of Health Science
NYC06.2019
Skills
- Customer service excellence
- Crisis management
- Problem solving
- Effective communication
- Conflict resolution
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Customer Service Agent
Frontier Airlines / Fenix Logistix
09.2024 - Current
Customer Service Agent
Swissport
04.2022 - Current
Customer Service Associate
Jammin Promotions, Ford Amphitheatre
05.2016 - 04.2020
Associate’s Degree - Human Service
Guttman Community College
High School Diploma - undefined
Union Square Academy of Health Science
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