AMINA MAKULBEKOVA
Brooklyn
Summary
Graduate student in Industrial-Organizational Psychology with hands-on experience in people operations, business administration, and growth initiatives, working 32–40 hours per week alongside full-time graduate studies. Proven ability to lead teams, manage high-volume operations, support hiring and training decisions, and drive client engagement and revenue. Known for reliability, initiative, and strong ethical judgment in fast-paced, people-centered environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Manager
Ruchki Da Nozhki LLC
06.2024 - Current
- Promoted after one year based on performance and leadership
- Manage daily operations for 50+ clients/day, including scheduling, client flow, and conflict resolution
- Lead client relationship management, responding to reviews and driving retention
- Trained and onboarded new staff (front desk & technicians); participated in hiring and termination decisions
- Led end-to-end recruiting via CareerPlug: wrote job descriptions, screened applicants, interviewed candidates; successfully hired 3+ long-term employees
- Launched a monthly client newsletter (3,000+ readers) and executed targeted SMS campaigns, driving bookings and revenue
- Managed social media and website content, including authoring the FAQ section and performing content updates
- Oversaw inventory, vendors, and supply ordering across two locations; conducted cost analysis to identify savings opportunities
- Contributed to team culture improvement and organized team-building initiatives
Behavioral Health Technician
Comprehensive Behavior Supports
07.2025 - 01.2026
- Provided one-on-one behavioral support to children with autism and learning challenges under the supervision of a BCBA
- Implemented individualized learning and behavior plans, creating structured sessions using approved materials
- Supported early skill development (e.g., alphabet recognition, counting, task engagement)
- Maintained professionalism and consistency in behaviorally challenging environments with regular supervision
Interpreter
Accurate Communications Inc
08.2023 - 09.2025
- Provided real-time and remote interpretation across social services, legal, immigration, and court-related cases
- Facilitated accurate, neutral communication in sensitive contexts, including domestic violence, child welfare, and mental health services
- Interpreted for therapists, counselors, and caseworkers, ensuring clarity while maintaining professional boundaries
- Adhered to strict confidentiality, ethical standards, and cultural sensitivity in high-stakes situations
Russian Teacher's Assistant
Stony Brook University
01.2024 - 12.2024
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Mentored and tutored individual students needing additional help.
- Resolved problems, improved operations and provided exceptional service.
Administrative Assistant
B&Z Global Link LLC
04.2023 - 01.2024
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Conducted research projects related to specific topics assigned by the management team
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Prepared documents for meetings including agendas, handouts and other materials
- Coordinated travel arrangements for employees and clients as needed
- Helped organize fundraisers to benefit organizational objectives.
Volunteer
Green River Rotaract
01.2021 - 03.2023
- Enhanced public speaking skills through delivering presentations at local schools about volunteering opportunities available at the organization
- Participated in multiple philanthropy events to raise money for various charities
- Organized and assisted with events, activities and programs to drive outreach initiatives
- Participated in community clean-up and enrichment projects.
Children's Entertainer
Mereke Media
05.2019 - 08.2019
- Performed face painting and balloon animals as requested by parents or guardians
- Worked collaboratively with other entertainers to create unique experiences for guests
- Demonstrated patience when dealing with difficult situations or challenging participants
- Resolved conflicts between participants quickly and professionally without disrupting the flow of activities
- Maintained a safe environment by monitoring the activities of the children throughout the event
- Managed large groups of children effectively while coordinating various activities efficiently
- Implemented creative ideas for party themes that were both fun yet educational for young minds.
Education
Master of Arts - Industrial Organizational Psychology
Brooklyn College
Brooklyn, NY06-2027
Bachelor of Arts - Psychology
Stony Brook University
Stony Brook, NY03-2025
Associate of Arts - Psychology
Green River Community College
Auburn, Washington, WA03-2023
High School Diploma -
Green River Community College
Auburn, Washington, WA03-2023
GED -
Nazarbayev Intellectual School IB Program
Astana, Kazakhstan06-2020
Skills
- People Leadership & Staff Training
- Hiring, Interviewing & Onboarding
- Initiative & Independent Problem-Solving
- Stakeholder Communication & Coordination
- Operations & Scheduling Management
- Client Relationship & Conflict Management
- Process Improvement & Cost Optimization
- Marketing & Client Retention Strategy
- Cross-Cultural Communication & Interpretation
- Ethical Judgment & Professional Confidentiality
Certification
Human Subjects Research (HSR) — Social & Behavioral Sciences
CITI Program
Responsible Conduct of Research (RCR)
CITI Program
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Kazakh
Native or Bilingual
Interests
- AI & innovation
- Chess
- Swimming
- Travel & cross-cultural exploration
- Reading & writing
- Animal Welfare & Care
Timeline
Behavioral Health Technician
Comprehensive Behavior Supports
07.2025 - 01.2026
Administrative Manager
Ruchki Da Nozhki LLC
06.2024 - Current
Russian Teacher's Assistant
Stony Brook University
01.2024 - 12.2024
Interpreter
Accurate Communications Inc
08.2023 - 09.2025
Administrative Assistant
B&Z Global Link LLC
04.2023 - 01.2024
Volunteer
Green River Rotaract
01.2021 - 03.2023
Children's Entertainer
Mereke Media
05.2019 - 08.2019
Master of Arts - Industrial Organizational Psychology
Brooklyn College
Bachelor of Arts - Psychology
Stony Brook University
Associate of Arts - Psychology
Green River Community College
High School Diploma -
Green River Community College
GED -
Nazarbayev Intellectual School IB Program