Amina Mohamed
Minneapolis,MN
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
10
10
years of professional experience
Work History
Customer Service
Whole Foods Market Inc
05.2025 - 11.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Operated register to provide great customer service.
Barista
Starbucks, Target
09.2022 - 11.2022
- Prepared high-quality beverages following standard recipes and protocols.
- Operated espresso machines and brewing equipment proficiently to ensure product consistency.
- Trained new baristas on beverage preparation, customer service, and operational procedures.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Engaged with customers to provide exceptional service and enhance overall experience.
- Collaborated with team members to optimize workflow during peak hours for efficiency.
- Resolved customer concerns promptly, contributing to improved satisfaction ratings and loyalty.
Customer Service Representative
Arise Work From Home
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Home Health Aide
Legacy Home Care
11.2015 - 05.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
Skills
- Organizational skills
- Clear oral/written communication
- Conflict management
- Customer service
- Active listening
- Critical thinking
- Interpersonal communication
- Customer assistance
- Patience and empathy
- Work ethic and integrity
Timeline
Customer Service
Whole Foods Market Inc
05.2025 - 11.2025
Barista
Starbucks, Target
09.2022 - 11.2022
Customer Service Representative
Arise Work From Home
09.2022 - Current
Home Health Aide
Legacy Home Care
11.2015 - 05.2021