Amina Muhammad
Cincinnati,OH
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in safety regulations compliance and exceptional organizational skills at Aerotek to significantly improve productivity. My friendly and detail-oriented approach, combined with a proven track record in roles from Electronic Assembler to Manager, showcases my ability to drive results and foster team excellence. Industrious production assembly professional with specialized experience. Focused on maximizing output and quality to meet challenging targets. Well-organized in approaching all tasks to minimize errors and eliminate waste. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
9
9
years of professional experience
Work History
Electronic Assembler
Aerotek
Florence, KY
05.2024 - Current
- Ensured compliance with safety regulations while operating machinery at all times.
- Assembled electronic components by hand, using soldering irons and other tools.
- Positioned components, parts or materials for testing.
- Wrote detailed reports outlining performance, quality and defect rates.
- Scanned customers' cable systems electronically to pinpoint potential problems.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided feedback on employee performance based on observed results during training sessions.
Premium Services Representative
Delta Air Lines, Inc
Cincinnati, OH
04.2023 - 04.2024
- Researched customer problems using available resources to provide solutions within established timelines.
- Reviewed customer feedback surveys to gain insight into the effectiveness of services provided.
- Identified opportunities for upselling premium services to existing customers.
- Took reservations from patrons by phone or online.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Delivery Driver
Amazon
Cincinnati, OH
12.2022 - 03.2023
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Contacted customers prior to delivery to coordinate delivery times.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Utilized street maps to plan and determine most efficient routes.
- Checked tires for proper inflation before leaving on each route.
Cherry Picker Operator
Amazon
Fairfield, OH
08.2022 - 12.2022
- Monitored materials being lifted by the machine to ensure safe operation at all times.
- Reported any problems or malfunctioning parts observed during inspections promptly to supervisor.
- Loaded and unloaded trailers and trucks using picker and reach truck.
- Promoted worksite safety by identifying hazards and reporting or correcting immediately.
- Utilized RF Scanner to ensure accurate tracking of inventory levels throughout the day.
- Utilized RF scanner to locate and select items from inventory for customer orders.
Customer Service Representative
RDI
MILFORD, OHIO
12.2020 - 08.2022
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Processed daily inventory receipts and quantities of supplies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Sales Associate
Spectrum
Florence, KY
02.2019 - 10.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Provided accurate information about products, prices and services.
- Answered customer inquiries regarding product features, pricing, and availability.
- Identified opportunities for upselling products to maximize sales potential.
- Promoted additional products and services for upselling opportunities.
Technical Support Representative
Apple
Erlanger, KY
12.2018 - 01.2019
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Performed routine maintenance and software updates on support tools and customer systems.
Mail Processor
Conduent
Erlanger, KY
07.2017 - 08.2018
- Proactively corrected issues such as jams and full sorting bins.
- Developed efficient filing systems to maintain accurate records.
- Analyzed data from process control systems to identify trends in product quality.
- Positioned components, parts or materials for testing.
MANAGER
Metropcs Authorized Dealer
Cincinnati, OH
06.2016 - 07.2017
- Recruited and hired qualified candidates to fill open positions.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
High School Diploma -
Gilbert A Dater Highschool
Cincinnati, OH06-2016
Skills
- Hand tools
- Safety regulations compliance
- Microsoft Teams
- Outlook
- Microsoft Word
- Organization
- Detail oriented
- Strong minded
- Friendly and bubbly
- customer service
- cherry picking
Timeline
Electronic Assembler
Aerotek
05.2024 - Current
Premium Services Representative
Delta Air Lines, Inc
04.2023 - 04.2024
Delivery Driver
Amazon
12.2022 - 03.2023
Cherry Picker Operator
Amazon
08.2022 - 12.2022
Customer Service Representative
RDI
12.2020 - 08.2022
Sales Associate
Spectrum
02.2019 - 10.2020
Technical Support Representative
Apple
12.2018 - 01.2019
Mail Processor
Conduent
07.2017 - 08.2018
MANAGER
Metropcs Authorized Dealer
06.2016 - 07.2017
High School Diploma -
Gilbert A Dater Highschool