Amina Muhammad
Cincinnati
Summary
Adept at enhancing customer experiences and streamlining operations. I leveraged my expertise in safety regulations compliance. My friendly and detail-oriented approach, combined with a proven track record in roles, showcases my ability to drive results and foster team excellence.
My ties to my community keeps me on my feet, alert and resourceful.
Overview
9
9
years of professional experience
Work History
Assembler
Amazon
08.2024 - 12.2024
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
Premium Services Representative
Delta Air Lines, Inc
04.2023 - 04.2024
- Researched customer problems using available resources to provide solutions within established timelines.
- Reviewed customer feedback surveys to gain insight into the effectiveness of services provided.
- Identified opportunities for upselling premium services to existing customers.
- Took reservations from patrons by phone or online.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Delivery Driver
Amazon
12.2022 - 03.2023
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Contacted customers prior to delivery to coordinate delivery times.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Utilized street maps to plan and determine most efficient routes.
- Checked tires for proper inflation before leaving on each route.
Cherry Picker Operator
Amazon
08.2022 - 12.2022
- Monitored materials being lifted by the machine to ensure safe operation at all times.
- Reported any problems or malfunctioning parts observed during inspections promptly to supervisor.
- Loaded and unloaded trailers and trucks using picker and reach truck.
- Promoted worksite safety by identifying hazards and reporting or correcting immediately.
- Utilized RF Scanner to ensure accurate tracking of inventory levels throughout the day.
- Utilized RF scanner to locate and select items from inventory for customer orders.
Customer Service Representative
RDI
12.2020 - 08.2022
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Processed daily inventory receipts and quantities of supplies.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Sales Associate
Spectrum
02.2019 - 10.2020
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Provided accurate information about products, prices and services.
- Answered customer inquiries regarding product features, pricing, and availability.
- Identified opportunities for upselling products to maximize sales potential.
- Promoted additional products and services for upselling opportunities.
Technical Support Representative
Apple
12.2018 - 01.2019
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Performed routine maintenance and software updates on support tools and customer systems.
Mail Processor
Conduent
07.2017 - 08.2018
- Proactively corrected issues such as jams and full sorting bins.
- Developed efficient filing systems to maintain accurate records.
- Analyzed data from process control systems to identify trends in product quality.
- Positioned components, parts or materials for testing.
MANAGER
Metropcs Authorized Dealer
06.2016 - 07.2017
- Recruited and hired qualified candidates to fill open positions.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
High School Diploma -
Gilbert A Dater Highschool
Cincinnati, OH06-2016
Skills
- Hand tools
- Safety regulations compliance
- Microsoft Teams
- Outlook
- Microsoft Word
- Organization
- Detail oriented
- Strong minded
- Friendly and bubbly
- Customer service
- Cherry picking
- Assembler 2
Education and Training
other
Timeline
Assembler
Amazon
08.2024 - 12.2024
Premium Services Representative
Delta Air Lines, Inc
04.2023 - 04.2024
Delivery Driver
Amazon
12.2022 - 03.2023
Cherry Picker Operator
Amazon
08.2022 - 12.2022
Customer Service Representative
RDI
12.2020 - 08.2022
Sales Associate
Spectrum
02.2019 - 10.2020
Technical Support Representative
Apple
12.2018 - 01.2019
Mail Processor
Conduent
07.2017 - 08.2018
MANAGER
Metropcs Authorized Dealer
06.2016 - 07.2017
High School Diploma -
Gilbert A Dater Highschool
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