Amina Mumin

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

● Assist families in communicating with teachers and schools, and accessing district programs and services in interpreting at meetings, conferences, and other school events, and through phone calls and home visits when needed

● Assist district administrators and staff with phone calls and other contacts with families

● Assist in building connections between parents, schools, and other community agencies

● Provide interpretation and translation services regarding students with special needs during IEP meetings or special education testing and assessment

● Work closely with administrators, teachers, and parents/guardians to support student success in school

● Serve as a resource in the schools to meet the needs of students and their families

● Develop and maintain effective relationships with staff, parents, and students, and interact in a manner that models intercultural sensitivity and respect

● Employ confidentiality and professional neutrality while interpreting; utilize respectful communication skills and cooperative behavior

● Encourage parents to attend and be active in all meetings and empower them to voice their concerns, needs, opinions and priorities

● Represents the district in community organizations and functions as directed by Administration and identifies and communicates community concerns

● Attend District meetings as directed and participate in required professional development

● Assist in implementation of District programs and activities that enhance student academic achievement

● Assist and support students with cultural adjustment and social/emotional development to promote school success

● Help students and families understand and navigate the school system

● Support classroom teachers by positively interacting with students in order to create awareness and understanding of school cultural and climate

● Translate written material as necessary

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Maintained message content, tone, and emotion as closely as possible.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

• Developed strong relationships with residents, fostering a supportive and inclusive living community.
• Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
• Educated residents on university policies, promoting responsible behavior within the residence hall community.
• Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.