Amina Patel
Schiller Park,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Benefit Verification Specialist Manager
Siemens Healthineers
11.2019 - 02.2024
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Handled billing related activities focused on medical specialties.
- Examined claims, records and procedures to grant approval of coverage.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
- Lead a team of 20 benefit verification specialists in verifying insurance coverage and benefits for patients scheduled for medical procedures.
Customer Support Specialist Manager
Vitaltech
02.2016 - 03.2019
- Consulted with customers to determine best methods to resolve service and billing issues.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Prepared, completed and processed customer account forms and database changes.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Adhered to scripted responses and standardized plans to address problems.
- Explained new products and services to customers.
- Compiled all calls and interactions into computer data system.
- Monitored performance metrics regularly, identifying trends that indicated opportunities for process improvements or additional training needs within the team.
- Researched and identified solutions to technical problems.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Education
Bachelor of Arts -
Northeastern Illinois University
Chicago, IL 05.2018
Skills
- Meditech
- Staff Leadership
- Risk management
- Data Entry and Review
- Electronic Recordkeeping
- HIPAA Compliance
- Policy Interpretation
- Proficiency in Avaya-One X, Availity, Change HealthCare and CoverMyMeds
Timeline
Benefit Verification Specialist Manager
Siemens Healthineers
11.2019 - 02.2024
Customer Support Specialist Manager
Vitaltech
02.2016 - 03.2019
Bachelor of Arts -
Northeastern Illinois University