Amina Payne
St Louis,MO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Office Assistant
Riley Heating And Cooling
03.2021 - Current
- Received customer information from leasing companies and promptly contacted customers to schedule appointments for HVAC troubleshooting
- Created daily schedules for technicians, optimizing resource allocation and maintaining efficient workflow
- Utilized Microsoft Excel and OneDrive to maintain online files, streamlining document management processes.
- Utilized ADP software to accurately process and enter employee payroll information, handling confidential employee data with utmost discretion.
- Demonstrated exceptional attention to detail in data entry tasks, including invoice information, work orders, and payroll data.
- Maintained excellent relationships with leasing companies, adhering to their preferred invoicing methods and promptly submitting invoices
- Proactively provided leasing companies with pricing guides, ensuring transparency and facilitating accurate billing processes
Staff Writer
University News - UMKC
01.2020 - 05.2020
- Conducted in-depth research on assigned topics by collaborating with professors, students, and university staff, ensuring accurate and comprehensive coverage of relevant subjects.
- Successfully conducted email, phone, and in-person interviews with various sources to gather insights and quotes for compelling and informative articles
- Wrote engaging news stories, opinion pieces, and feature articles, adhering to AP Style Guide and maintaining high-quality standards of journalistic writing
- Actively participated in a weekly group editing meeting, providing valuable feedback on content, structure, grammar, and formatting to enhance the overall quality and accuracy of articles
- Demonstrated strong communication skills by effectively pitching story ideas that resonated with both readers and the university community, resulting in the publication of engaging and relevant content
Intern
New Letters On The Air
01.2020 - 05.2020
- Collaborated with the internship coordinator, who was the show host, to craft engaging show promo scripts that effectively highlighted and promoted upcoming shows
- Assisted in conducting research on show subjects and their literary works, working closely with the show host to verify information for accuracy and credibility, contributing to the production of high-quality content
- Utilized ProTools and Adobe Audition, industry-standard audio editing software, to mix and produce final show cuts, skillfully balancing sound levels, incorporating music effects, and seamlessly integrating voice clips
- Hosted and produced my own radio show, 'Mina's Music Box', where I interviewed artists from various genres and showcased their music, demonstrating excellent communication skills and a keen eye for selecting diverse and appealing content.
- Played a key role in transcribing show interviews with meticulous attention to detail, accurately transcribing words and providing timestamps, ensuring precise and accessible documentation for future references.
Student Assistant
University Of Missouri Kansas City
02.2019 - 05.2020
- Provided exceptional customer service by facilitating maintenance tasks, including vacuuming floors, wiping tables, and setting up for future events, ensuring a clean and welcoming environment for students and visitors.
- Acted as a helpful resource for students by offering campus maps and providing comprehensive information about our services, demonstrating strong communication skills and a friendly approach to assisting campus members.
- Demonstrated efficient dock management skills by receiving and processing packages for both the Student Union and the UMKC Bookstore, ensuring timely and accurate delivery of items, and contributing to a smooth operation for the university community.
Receptionist
Oak Knoll Nursing Home
08.2018 - 01.2019
- Provided exceptional customer service by answering and directing incoming calls to various departments, including HR, Resident Intake, Director of the facility, and Director of Nursing, ensuring callers received prompt and courteous assistance.
- Demonstrated strong attention to detail and efficiency by accurately entering data about residents into the computer system, facilitating smooth and organized record-keeping for the nursing home.
- Offered compassionate support to residents and family members, assisting them with various tasks, such as locating nurses or other staff members, ensuring their needs were met and fostering a welcoming and caring environment.
Student Paraprofessional
University Of Missouri Kansas City
10.2016 - 05.2018
- Provided exceptional customer service by assisting walk-in students with their inquiries, offering guidance, and addressing their academic needs, creating a welcoming and supportive environment.
- Demonstrated strong attention to detail and accuracy while processing transcripts, ensuring students' academic records were handled with care and efficiency.
- Utilized excellent communication skills to answer phones and operate a switchboard, promptly directing calls and responding to inquiries in a professional and courteous manner.
- Proactively coordinated mail flow in and out of the office, ensuring timely and organized handling of important documents and correspondence for students and staff
Education
Bachelor of Arts - Communication Studies
University of Missouri Kansas City
Kansas City, MO05.2020
Skills
- Word Processing
- Typing
- Online Data Entry
- Computer Literacy (macOS and Windows)
- Front Office Support
- Time Management
- Teamwork
- Invoicing
- Self-Management
- Staff and Appointment Scheduling
- Email Etiquette
- Phone Etiquette
Timeline
Office Assistant
Riley Heating And Cooling
03.2021 - Current
Staff Writer
University News - UMKC
01.2020 - 05.2020
Intern
New Letters On The Air
01.2020 - 05.2020
Student Assistant
University Of Missouri Kansas City
02.2019 - 05.2020
Receptionist
Oak Knoll Nursing Home
08.2018 - 01.2019
Student Paraprofessional
University Of Missouri Kansas City
10.2016 - 05.2018
Bachelor of Arts - Communication Studies
University of Missouri Kansas City