Amina Pippen
Pottstown,PA
Summary
Goal-oriented worker with outstanding knowledge of what customer service means on all levels. Committed to best-in-class customer service and maintaining professionalism.
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 10 -year background maintaining customer satisfaction and contributing to company success.
Overview
11
11
years of professional experience
Work History
Nurse Assistant
Pottstown Memorial Medical Center
Pottstown, PA
07.2018 - Current
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Customer Service Representative
Comfort Zone Heating & Cooling
Philadelphia, PA
10.2016 - 06.2018
- Recommended Product or Service to customers, thoroughly explaining details.
- Entered customer interaction details in Software to track requests, document problems and record solutions offered.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with up to Number calls in queue per minute.
Nurse Assistant
Frederick Living
Gilbertsville, PA
09.2014 - 08.2016
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Participated in Type fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Medical Receptionist
Sanatoga Center
Pottstown
09.2012 - 12.2014
- Maintained current and accurate medical records for over Number patients.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Answered questions from patients via email, phone and in person.
Education
Norristown Area High School
Norristown, PASkills
- Patient Care
- Creative problem solving
- Order Fulfillment
- Service standard compliance
- Professional telephone demeanor
- Privacy and confidentiality
- Supporting personal needs
- Compassionate
- Adaptable
- HIPAA Compliance
Timeline
Nurse Assistant
Pottstown Memorial Medical Center
07.2018 - Current
Customer Service Representative
Comfort Zone Heating & Cooling
10.2016 - 06.2018
Nurse Assistant
Frederick Living
09.2014 - 08.2016
Medical Receptionist
Sanatoga Center
09.2012 - 12.2014
Norristown Area High School