Amina Robinson
Randolph,Ma
Summary
Strategic and data-driven Business Process Management (BPM) Leader with a proven track record of driving transformative change through the seamless integration of people, processes, and technology. Expert in business process reengineering with a focus on achieving significant cost efficiencies and strategic organizational enhancements. Known for an analytical yet visionary approach, adept at identifying and executing end-to-end process improvements. Recognized for proactive, trustworthy project management and the ability to make decisive, timely decisions that consistently exceed customer expectations with on-time delivery of results. Proficient in Lean, Six Sigma, Workflow Orchestration, and Agile methodologies, with a strong commitment to fostering team collaboration and building trust with peers and executives alike.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Process & Program Management
Teradata
06.2023 - Current
- Led a high-performing team of 10 process analysts and 5 program managers, providing direction and guidance. Delivered outstanding leadership results.
- Strategically guided teams to foster collaboration, drive talent development, and successfully execute process improvement initiatives.
- Developed and executed strategic plans for Business Process Management (BPM) to align with corporate objectives
- Recruited, hired and trained employees on operations and performance expectations.
- Identified and implemented best practices to enhance operational effectiveness proactively
- Served as a trusted advisor, facilitating effective communication between technical teams and business leaders
- Implemented change management strategies to drive organization-wide transitions and ensure successful adoption of new processes for GTM and Q2C initiatives
- Partnered with IT teams to integrate cutting-edge technology and automation solutions, enhancing support for BPM initiatives.
- Led CRM system integrations for Salesforce, HubSpot, and Microsoft Dynamics
- Lead go-to-market initiatives in SaaS environment for over 3 years as a program management expert with 8+ years of experience.
- Effectively supervised the execution of various initiatives encompassing product releases, NPI methodologies, and end-to-end sales cycles with the support of JIRA and Smartsheet.
Director of Business Process Architecture
PTC
Boston, MA
03.2018 - 06.2023
- Led global, cross-functional transformation programs to drive efficiency and reduce operating costs
- Developed a streamlined Quote-to-Cash process design using EAS and Lucid Charts to enhance overall enterprise architecture.
- Created efficient processes for the implementation of Workday and Guidewire, specifically focused on Hire-to-Retire workflows
- Utilized VISO, Blueworks, and Lucid Charts to design and implement Lead-to-Cash processes in Salesforce and CPQ.
- Drove digital transformation through business system excellence, simplified workflows, and the implementation of emerging technologies such as RPA and cognitive solutions.
Senior Business Process Engineer
PTC
Boston, MA
02.2018 - 06.2023
- Successfully directed enterprise software rollouts, ensuring seamless implementation and alignment with business objectives.
- Designed complex UML state and entity diagrams, BPMN process models, and supporting architecture diagrams for Quote-to-Cash processes
- Led initiatives supporting system, process, and people integrations across multiple platforms including Salesforce, CPQ, Workday, Guidewire, and PULSE
- Developed UML State and Activity Diagrams to support digital architecture efforts.
- Conducted holistic business architecture mapping to identify improvement opportunities
- Utilized process mapping, design thinking, and customer journey mapping methodologies to identify opportunities for improving Sales and Revenue Operations processes.
- Designed and executed product and process demonstrations for promoting proposed business process frameworks, which led to creating opportunities for process automation
- Established best practices in Project & Program Management by partnering with the PMO, enabling standardized methodologies and collaboration for global teams.
Education
Bachelor of Applied Arts - Criminal Justice
Franklin Pierce University
Rindge, NHSkills
- Business Process Management (BPM) and Process Architecture
- Strategic Planning and Program Management
- End-to-End Process Optimization and Business Process Reengineering
- ERP Transformation and System Integration
- Go-to-Market (GTM) Strategy and Execution
- Quote-to-Cash (Q2C) Lifecycle Management
- Operational Excellence and Continuous Improvement
- Project Management and Cross-Functional Leadership
- Change Management and Organizational Transformation
- Digital Transformation and Automation Technologies (RPA, Cognitive)
- Lean Six Sigma Methodologies
- CRM Integration (Salesforce, HubSpot, Microsoft Dynamics)
- Data-Driven Decision Making and Advanced Analytics
- Performance Metrics, KPIs, and Dashboard Development
- Workflow Automation and Process Improvement
- Stakeholder Engagement and Communication
- Resource Allocation, Capacity Planning, and Risk Management
- Team Leadership, Mentoring, and Development
- Budgeting, Forecasting, and Financial Management
- Regulatory Compliance and Quality Assurance
Certification
- [Business Architecture ], [BACOE]
- Six Sigma Yellow Belt
References
References available upon request.
Timeline
Director of Process & Program Management
Teradata
06.2023 - Current
Director of Business Process Architecture
PTC
03.2018 - 06.2023
Senior Business Process Engineer
PTC
02.2018 - 06.2023
Bachelor of Applied Arts - Criminal Justice
Franklin Pierce University