Summary
Overview
Work History
Education
Skills
Hobbies.
Timeline
Generic

AMINA RUCIU

CUSTOMER SERVICE REPRESENTATIVE.
DOHA,QATAR

Summary

Professional Secretary with over 3 years of experience managing daily administrative support tasks and operations in Admin Support and Customer Care industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

1
1
Language
10
10
years of post-secondary education
4
4
years of professional experience

Work History

ADMIN/ADMIN ASSISTANT/SECRETARY

JOB TARGET
DOHA, QATAR
  • Answer, screen and transfer inbound phone calls.
  • Receive and direct visitors and clients.
  • General clerical duties including photocopying, fax and mailing.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
  • Prepare and modify documents including correspondence, reports, drafts, memos and emails.
  • Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors.
  • Prepare agendas for meetings and prepare schedules.
  • Record, compile, transcribe and distribute minutes of meetings.
  • Open, sort and distribute incoming correspondence.
  • Maintain office supply inventories.
  • Coordinate maintenance of office equipment.
  • Coordinate and maintain records for staff, telephones, parking and petty cash.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Scheduled appointments and conducted follow-up calls to clients
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Security Concierge/Customer Care Attendant

Hamad International Airport
DOHA, QATAR
01.2019 - 01.2020
  • Pro-actively ensuring protection of merchandise, property and assets.
  • Creating safe and comfortable working environment for employees and visitors.
  • Patrolling shopping area for periods of time.
  • Directing emergency vehicles and other traffic if major incident occurs.
  • Responding to emergency situations as they arise.
  • Accurately reporting all incidents to senior managers.
  • Preventing and detecting offences on site.
  • Conducting searches of personnel, vehicles and bags etc.
  • Reporting any incidents of concern to store managers.
  • Responsible for monitoring and operating CCTV cameras and Alarm Systems.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report

Receptionist/Concierge

Fairmont The Norfolk Hotel
NAIROBI, KENYA
01.2016 - 01.2018
  • Keeping front desk tidy and presentable with all necessary material (pens, forms, paper etc.).
  • Greeting and welcoming guests.
  • Answering questions and address complaints.
  • Answering all incoming calls and redirect them or keep messages.
  • Receiving letters, packages etc.
  • And distribute them.
  • Preparing outgoing mail by drafting correspondence, securing parcels etc.
  • Checking, sorting and forwarding emails.
  • Monitoring office supplies and place orders when necessary.
  • Managed multiple tasks and met time-sensitive deadlines,
  • Managed over 30 customer calls per day.

Waitress

Rainbow Ruiru Resort
NAIROBI, KENYA
01.2015 - 01.2016
  • Greet customers and seat them according to their preferences.
  • Offer appetizers and alcoholic drinks.
  • Take orders and provide information about menu items.
  • Suggest menu items when requested by customers.
  • Relay patrons’ orders to kitchens.
  • Ensure that order is prepared according to menus.
  • Ensure order quality and quantity prior to serving.
  • Serve meals and side dishes.
  • Deliver food carts to designated areas.
  • Ensure that continued service is managed during course of meals.
  • Total customers’ check and take it to them.
  • Checked identification for minimum age for sale of alcoholic beverages

Education

Diploma - Hospitality Management

Carlile College
Nairobi, Kenya
01.2012 - 01.2014

High School Diploma -

Thika Garrison Secondary School
Nairobi, Kenya
01.2008 - 01.2011

GED -

Thika Primary School
Nairobi, Kenya
01.2002 - 01.2007

Skills

MS Office

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Hobbies.

Travelling.

Socializing.

Reading.

Listening to music.

Timeline

Security Concierge/Customer Care Attendant

Hamad International Airport
01.2019 - 01.2020

Receptionist/Concierge

Fairmont The Norfolk Hotel
01.2016 - 01.2018

Waitress

Rainbow Ruiru Resort
01.2015 - 01.2016

Diploma - Hospitality Management

Carlile College
01.2012 - 01.2014

High School Diploma -

Thika Garrison Secondary School
01.2008 - 01.2011

GED -

Thika Primary School
01.2002 - 01.2007

ADMIN/ADMIN ASSISTANT/SECRETARY

JOB TARGET

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AMINA RUCIUCUSTOMER SERVICE REPRESENTATIVE.