AMINA RUCIU
CUSTOMER SERVICE REPRESENTATIVE.
DOHA,QATAR
Summary
Professional Secretary with over 3 years of experience managing daily administrative support tasks and operations in Admin Support and Customer Care industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
1
1
Language
10
10
years of post-secondary education
4
4
years of professional experience
Work History
ADMIN/ADMIN ASSISTANT/SECRETARY
JOB TARGET
DOHA, QATAR
- Answer, screen and transfer inbound phone calls.
- Receive and direct visitors and clients.
- General clerical duties including photocopying, fax and mailing.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
- Prepare and modify documents including correspondence, reports, drafts, memos and emails.
- Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors.
- Prepare agendas for meetings and prepare schedules.
- Record, compile, transcribe and distribute minutes of meetings.
- Open, sort and distribute incoming correspondence.
- Maintain office supply inventories.
- Coordinate maintenance of office equipment.
- Coordinate and maintain records for staff, telephones, parking and petty cash.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Scheduled appointments and conducted follow-up calls to clients
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Security Concierge/Customer Care Attendant
Hamad International Airport
DOHA, QATAR
01.2019 - 01.2020
- Pro-actively ensuring protection of merchandise, property and assets.
- Creating safe and comfortable working environment for employees and visitors.
- Patrolling shopping area for periods of time.
- Directing emergency vehicles and other traffic if major incident occurs.
- Responding to emergency situations as they arise.
- Accurately reporting all incidents to senior managers.
- Preventing and detecting offences on site.
- Conducting searches of personnel, vehicles and bags etc.
- Reporting any incidents of concern to store managers.
- Responsible for monitoring and operating CCTV cameras and Alarm Systems.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
Receptionist/Concierge
Fairmont The Norfolk Hotel
NAIROBI, KENYA
01.2016 - 01.2018
- Keeping front desk tidy and presentable with all necessary material (pens, forms, paper etc.).
- Greeting and welcoming guests.
- Answering questions and address complaints.
- Answering all incoming calls and redirect them or keep messages.
- Receiving letters, packages etc.
- And distribute them.
- Preparing outgoing mail by drafting correspondence, securing parcels etc.
- Checking, sorting and forwarding emails.
- Monitoring office supplies and place orders when necessary.
- Managed multiple tasks and met time-sensitive deadlines,
- Managed over 30 customer calls per day.
Waitress
Rainbow Ruiru Resort
NAIROBI, KENYA
01.2015 - 01.2016
- Greet customers and seat them according to their preferences.
- Offer appetizers and alcoholic drinks.
- Take orders and provide information about menu items.
- Suggest menu items when requested by customers.
- Relay patrons’ orders to kitchens.
- Ensure that order is prepared according to menus.
- Ensure order quality and quantity prior to serving.
- Serve meals and side dishes.
- Deliver food carts to designated areas.
- Ensure that continued service is managed during course of meals.
- Total customers’ check and take it to them.
- Checked identification for minimum age for sale of alcoholic beverages
Education
Diploma - Hospitality Management
Carlile College
Nairobi, Kenya 01.2012 - 01.2014
High School Diploma -
Thika Garrison Secondary School
Nairobi, Kenya 01.2008 - 01.2011
GED -
Thika Primary School
Nairobi, Kenya 01.2002 - 01.2007
Skills
MS Office
Responsible
Critical thinking
Planning and Coordination
Reading comprehension
Written Communication
Good telephone etiquette
Organization and Time management
Clerical
Customer service
Computer proficiency
Microsoft Office
Interpersonal Communication
Data management
Adaptability
Hobbies.
Travelling.
Socializing.
Reading.
Listening to music.
Timeline
Security Concierge/Customer Care Attendant
Hamad International Airport
01.2019 - 01.2020
Receptionist/Concierge
Fairmont The Norfolk Hotel
01.2016 - 01.2018
Waitress
Rainbow Ruiru Resort
01.2015 - 01.2016
Diploma - Hospitality Management
Carlile College
01.2012 - 01.2014
High School Diploma -
Thika Garrison Secondary School
01.2008 - 01.2011
GED -
Thika Primary School
01.2002 - 01.2007
ADMIN/ADMIN ASSISTANT/SECRETARY
JOB TARGET