Amina Sansotta

Consistently recognized as a top performer across both Mid-West and East regions by delivering exceptional client service and operational excellence. Successfully salvaged at-risk accounts through personalized outreach and proactive follow-up, restoring client trust and retention.

Operational Oversight & Cross-Functional Collaboration

• Partner closely with the Director of Onboarding to communicate progress, identify challenges, and celebrate team wins.
• Provide weekly updates to the Director of Operations on portfolio conditions, including actionable insights and process improvement suggestions.
• Oversee day-to-day operations to ensure delivery of high-quality service and strong customer satisfaction.
• Efficiently stabilize new client accounts, laying the groundwork for long-term success across the property management lifecycle.

Service Level Agreements & Financial Oversight

• Ensure compliance with client SLAs by coordinating timely inspections, renovations, and property marketing activities.
• Review and approve vendor invoices, collaborating with the maintenance team to correct discrepancies and follow up on project completion.
• Monitor and validate monthly owner statements for accuracy, ensuring alignment with operational and financial expectations.
• Objectively manage incident resolution and accessorial charges to protect margins and maximize profitability.

Performance & Team Development

• Regularly evaluate performance metrics to drive continuous operational improvement.
• Assist in recruiting, onboarding, and training new team members to build a high-performing, client-focused team.

• With excellent time management skills, led and streamlined the full scope of operations, from account management to client relationship building, vendor management, legal compliance, and team oversight. Managed a portfolio of 100+ clients to maximize property profits, reduce costs, and increase visitors’ rates. Identify new vendors and manage the performance of the existing supplier base to execute projects in a given timeframe. Oversee clients' statements for proper invoicing, expenses, and monthly distributions while processing and supplying work orders to trusted vendors for the smooth running of the business.
• Day to day business operations to ensure revenue growth, completion of projects, legal compliance, and customer satisfaction.
• Onboarding new clients and overseeing existing portfolio by providing outstanding support.
• Boosted productivity by hiring new employees, leading training, and development efforts, managing schedules, and delegating tasks.
• Built and maintained impactful relationships with business entities and third parties’ vendors.
• Stayed up to date with state regulations and attended yearly training for updates.
• Closed high-value real-estate deals by collaborating with sellers and buyers on the acquisition of residential properties.
• Technical Proficiencies: VRM, Paragon (Sales), MS Office Suite, and Google Suite.

• Under Broker’s in Charge supervision oversaw and coordinated all aspects of property management, including leasing, rental, financial, planning, and contracting phases to help drive profitable growth.
• Increased the property's net operating income by maintaining a high occupancy level, keeping informed of market conditions, and understanding competitive pricing.
• Executed strategies for quality customer service, property maintenance, and business sales improvement to improve revenue.
• Establish rapport with stakeholders, regulatory bodies, and customers from varied backgrounds to achieve business goals and objectives.

• Promoted to a role with increased responsibility and visibility with direct responsibility for supporting the executive leadership team. Delivered the highest standards of administrative support to the Housekeeping and Maintenance Manager to improve productivity and business operations.
• Set priorities and organized workflows to meet deadlines and ensure compliance with established processes, policies, and regulations.
• Managed office operations, including workload management, scheduling, filling, and office supply inventory maintenance.
• Served as the primary point of contact for incoming phone calls, addressing inquiries and resolving customers' issues / concerns with efficiency and the highest levels of customer service.
• Executed an array of administrative projects and attained set performance outcomes through the implementation of best practices.