Amina Waheed
Lansing,MI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
UserTesting Contributor
UserTesting
Lansing, MI
01.2023 - Current
- Performed exploratory testing to identify defects in the application or system under test.
- Conducted user testing sessions to identify usability issues and proposed design solutions accordingly.
- Created detailed reports summarising the results of user testing sessions and provided feedback to development teams.
Customer Service Representative
Adecco
Preston, United Kingdom
08.2016 - 11.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Associate
Express Gifts
Clayton Le Moors, United Kingdom
01.2016 - 07.2016
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained knowledge of current sales promotions and new product releases.
- Developed relationships with key clients through regular contact and follow-up communication.
Education
Associate of Science - Electroneurodiagnostic And Electroencephalographic Technology
Lansing Community College
Lansing, MI 08.2023 - Current
TESL/ESL Certification
Alison Online Qualifications
Online07-2024
Some College (No Degree) - Medical Coding And Billing Diploma
Alison Online Qualifications
OnlineHigh School Diploma -
Queen Elizabeth's Grammar School
United Kingdom07-2015
Skills
- ESL Certification
- TESL Certified
- Cross-Functional Teamwork
- Analytical Thinking
- Microsoft Office expertise
- Customer experience management
- Web development
- Data Collection
- Data Entry
- Clerical Support
- Learning Strategies
- Medical terminology proficiency
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Urdu
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1