Aminah Ali
Allentown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Patient Care Partner
Lehigh Valley Hospital and Health Network
2023.06 - Current
- Assisted patients with activities of daily living, promoting independence and improving quality of life.
- Participated in ongoing professional development opportunities to stay current on best practices within the healthcare industry.
- Facilitated effective communication between patients, families, and healthcare providers to ensure seamless coordination of care.
- Provided comfort measures like therapeutic touch or guided relaxation exercises while delivering direct care services.
- Assisted with complex medical equipment setup and usage, enabling healthcare professionals to focus on direct patient care activities.
- Provided emotional support and encouragement to patients and their families during difficult situations.
- Enhanced patient satisfaction by providing compassionate and attentive care to individuals in various medical settings.
- Ensured a safe and clean environment by adhering to infection control protocols, reducing risks of hospital-acquired infections.
- Recognized potential emergencies through vigilant observation of subtle changes in patient conditions, initiating rapid response measures when necessary.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Enrollment/Eligibility
United Health Group, Optum
2022.05 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
Correctional Officer
Northampton County
2021.08 - 2022.03
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Education
High School Diploma -
Rahway High School
Rahway, NJ06.2009
Skills
Cooperativeness
Eager Learner
Patience
Timeline
Patient Care Partner
Lehigh Valley Hospital and Health Network
2023.06 - Current
Enrollment/Eligibility
United Health Group, Optum
2022.05 - Current
Correctional Officer
Northampton County
2021.08 - 2022.03
High School Diploma -
Rahway High School
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