Aminah Alzahir
Seattle,WA
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Seattle Cancer Care Alliance
02.2022 - 01.2023
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Liaised between hospital departments to facilitate effective communication.
- Monitored logistics for patient intake and implementation of proposed courses of treatment.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Worked with patients to schedule tests and procedures.
Patient Services Coordinator II
Swedish Health Services
08.2020 - 10.2021
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Verified patient's insurance eligibility and benefits coverage through Epic and One Health Port.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Used Epic to maintain electronic patient files, successfully maintaining patient files.
Scheduler
Seattle Children's Hospital
02.2020 - 05.2020
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed new patient paperwork before scheduling appointments.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Scheduled lab tests and collected results.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Financial Services Representative
Prudential Financial
09.2019 - 01.2020
- Monitored loans and accounts payable and receivable to ensure that payments were up to date
- Prepared vouchers, invoices, checks, account statements, reports and other records and reviewed all paperwork for accuracy
- Administered all account transactions and responded to customer inquiries to ensure excellent customer service
- Collected member loan payments
- Executed wire transfers, stop payments and account transfers
Search Results Evaluator
Google
01.2018 - 01.2020
- Produced and submitted weekly reports outlining progress against KPI objectives.
- Conducted research, gathered information from multiple sources and presented results.
- Review, investigate, and research the quality and accuracy of various Google search results (maps, voice, web, and images etc).
- Review sensitive content and flag appropriately.
- Review websites for accuracy and quality.
Financial Services Representative
Voya Financial
12.2016 - 09.2019
- Serviced 403(b), 457, IRA, NQA accounts
- Navigated multiple systems simultaneously to service customer accounts or troubleshoot their questions and issues
- Achieved first call resolution, took true ownership of customer and issues
- Verified completeness of provided details when processing forms
- Observed strict confidentiality rules to maintain data integrity
- Adhered to FINRA/SEC/IRS regulations when processing transactions and conveying information
Tier 1 Technical Support Representative
Apple Inc. (Conduent)
06.2016 - 11.2018
- Became Apple certified on all products and lines of business
- Engaged end users and answered questions via email, phone, website live chat and in forums
- Provided solutions to operations issues for users of Mac and iOS, working closely via phone, email, live chat and web teleconference with end users
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Developed and taught round table training sessions on various topics Mentored new hires through their nesting period
Veterinary Technician
Herschel Animal Hospital
01.2012 - 08.2016
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
- Assisted pathology team with skilled analyses by preparing tissue samples.
- Located disease markers and outlined findings in thorough reports for clinicians.
Medical Receptionist
Stericycle Communication Solutions
02.2013 - 03.2016
- Managed master calendar and scheduled appointments for over 800 providers based on optimal patient loads and clinician availability
- Completed skilled administrative work to support all office staff and operational requirements
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Organized paperwork such as charts and reports for office and patient needs
- Coordinated with Doctors and support staff to ensure staffing needs and create daily and weekly on call schedules
Veterinary Technician
First Coast No More Homeless Pets
02.2011 - 08.2014
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
- Evaluated incoming patients to determine treatment needs and urgency of care
- Interacted with clients regarding treatment protocol
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Oversaw items in inventory and reordered before supplies diminished.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
Back Office Patient Care Coordinator
Fred Hutchinson Cancer Research Center, Fhcrc
01.2023 - 05.2024
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Followed document protocols to safeguard confidentiality of patient records.
- Researched and obtained patient medical records from all previous care
- Worked through the prior authorization process to create that request, follow it through, and get the patient connected with the scheduling facility for labs or imaging
Veterinary Technician
Coastal Animal Hospital
02.2010 - 01.2012
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Assisted senior staff with blood analyses and physical assessments.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Veterinary Technician
Jacksonville Human Society
05.2007 - 12.2009
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Administered medications to animals in treatment and documented changes in condition.
- Answered owner animal health questions and advised on best care practices.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
- Collected, prepared, and disposed of medical specimens.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Education
Associate of Science - Clinical Research Professional
Florida State College At Jacksonville
Jacksonville, FLAssociate of Science - Healthcare Administration
Eastern Gateway Community College
Steubenville, OHTechnical Certificate - Clinical Research Coordinator
Florida State College At Jacksonville
05.2022
High School Diploma -
Clements High School
Sugar Land, TX1998
Skills
- Insurance verification
- Interpreting physician orders
- Epic proficiency
- Microsoft office including excel
- Multi-Line Telephone Operation
- Medical Terminology
- Electronic Medical Records Management
- Staff education and training
Timeline
Back Office Patient Care Coordinator
Fred Hutchinson Cancer Research Center, Fhcrc
01.2023 - 05.2024
Patient Care Coordinator
Seattle Cancer Care Alliance
02.2022 - 01.2023
Patient Services Coordinator II
Swedish Health Services
08.2020 - 10.2021
Scheduler
Seattle Children's Hospital
02.2020 - 05.2020
Financial Services Representative
Prudential Financial
09.2019 - 01.2020
Search Results Evaluator
Google
01.2018 - 01.2020
Financial Services Representative
Voya Financial
12.2016 - 09.2019
Tier 1 Technical Support Representative
Apple Inc. (Conduent)
06.2016 - 11.2018
Medical Receptionist
Stericycle Communication Solutions
02.2013 - 03.2016
Veterinary Technician
Herschel Animal Hospital
01.2012 - 08.2016
Veterinary Technician
First Coast No More Homeless Pets
02.2011 - 08.2014
Veterinary Technician
Coastal Animal Hospital
02.2010 - 01.2012
Veterinary Technician
Jacksonville Human Society
05.2007 - 12.2009
Associate of Science - Clinical Research Professional
Florida State College At Jacksonville
Associate of Science - Healthcare Administration
Eastern Gateway Community College
Technical Certificate - Clinical Research Coordinator
Florida State College At Jacksonville
High School Diploma -
Clements High School
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