Aminah Eason
Las Vegas,NV
Summary
Proactive Member Service Representative with extensive experience in customer satisfaction and service excellence. Skilled in resolving inquiries, handling transactions, and maintaining compliance with company policies. Demonstrates strong rapport-building and problem-solving abilities, ensuring positive customer and guest experiences.
Overview
14
14
years of professional experience
Work History
Member Service Representative
TTEC
06.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Guest Service Representative
Extended Stay America-Select
01.2024 - 07.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Improved team efficiency with thorough training on customer service protocols.
- Facilitated loyalty program that incentivized repeat visits and positive reviews.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
Bank Customer Service Representative
TTEC
04.2023 - 01.2024
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Facilitated successful loan applications for clients by guiding them through the process step-by-step while adhering to lending guidelines.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
Rehabilitation Technician
Reliable Health Care Mgt
02.2023 - 06.2023
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
- Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
Direct Support Professional
Journeys Community Services
12.2019 - 05.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
Direct Care Worker
Pinnacle Community Service Patient In-home Care
01.2021 - 03.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Customer Service Representative
Habitat for Humanity
05.2010 - 10.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Huron High School
Ann Arbor, MI05.1979
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Banking knowledge
- Call center experience
- Customer Relations
- Data Entry
Timeline
Member Service Representative
TTEC
06.2024 - 08.2024
Guest Service Representative
Extended Stay America-Select
01.2024 - 07.2024
Bank Customer Service Representative
TTEC
04.2023 - 01.2024
Rehabilitation Technician
Reliable Health Care Mgt
02.2023 - 06.2023
Direct Care Worker
Pinnacle Community Service Patient In-home Care
01.2021 - 03.2022
Direct Support Professional
Journeys Community Services
12.2019 - 05.2023
Customer Service Representative
Habitat for Humanity
05.2010 - 10.2013
High School Diploma -
Huron High School
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