Aminah Lackey
New York,NY
Summary
Customer-focused professional with 4+ years of experience in fast-paced hospitality and service environments. Skilled in guest relations, multitasking, and creating a welcoming, organized atmosphere.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Sephora Time Square
03.2025 - Current
- Provided personalized customer service in a high-volume, fast-paced environment
- Assisted clients with product selection while maintaining strong guest engagement
- Handled POS transactions efficiently during peak hours
- Maintained clean, organized, and visually appealing store presentation
Guest Service Associate
European Wax Center
02.2025 - 12.2025
- Managed front desk operations including guest check-in, scheduling, and payments
- Created a welcoming and professional first impression for all guests
- Handled high call volume and appointment coordination
- Maintained organization in a fast-paced service environment
Spa Attendant
Pearl House Spa
09.2023 - 10.2024
- Greeted and checked in guests, ensuring a smooth and welcoming experience
- Maintained cleanliness and organization in a high-end environment
- Assisted with daily operations to support efficient service
Education
BBA - Arts & Entertainment Management
Pace University
New York City08-2026
High School Diploma - undefined
Oakland School For The Arts
Oakland05-2022
Skills
- Communication
- Multitasking
- Teamwork
- Problem-Solving
- Time Management
- Adaptability
- POS Systems
- Scheduling & Booking
- Customer Service Operations
Timeline
Beauty Advisor
Sephora Time Square
03.2025 - Current
Guest Service Associate
European Wax Center
02.2025 - 12.2025
Spa Attendant
Pearl House Spa
09.2023 - 10.2024
High School Diploma - undefined
Oakland School For The Arts
BBA - Arts & Entertainment Management
Pace University