Aminah Lackey
New York,NY
Summary
Customer-focused professional experienced in high-volume retail and guest services. Delivering exceptional service through effective customer engagement and event coordination. Builds strong client relationships and creates memorable experiences in fast-paced environments. Seeking roles in event staffing, hospitality, and brand representation.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Crew Member
Trader Joe's
New York, New York
08.2026 - Current
- Delivered exceptional service in high-volume setting, ensuring customer satisfaction.
- Conducted food and beverage tastings to enhance customer experience.
- Processed customer payments using point-of-sale system. and maintained food safety standards.
Beauty Advisor
Sephora Times Square
New York, New York
03.2025 - 08.2026
- Deliver personalized customer service in a high-volume retail environment.
- Handled multiple customer interactions, ensuring high service standards and satisfaction.
- Partnered with team members to streamline daily operations and enhance customer experience.
Guest Service Associate
European Wax Center
02.2025 - 12.2025
- Welcomed guests, delivering attentive and professional service to enhance guest experience.
- Coordinated appointments and check-ins while processing payments to ensure smooth operations.
- Resolved guest concerns and organized daily operations to promote guest satisfaction.
Front Desk Receptionist
Pearl House Spa
09.2024 - 03.2025
- Greeted guests upon arrival, delivering attentive and professional service to enhance their experience.
- Coordinated appointments and check-ins, ensuring smooth payment processing and efficient guest flow.
- Resolved guest concerns promptly, maintaining organized daily operations to support overall satisfaction.
Education
BBA - Business Management
Pace University
New York, NY05-2026
Skills
- Customer Service & Guest Relations
- Food & Beverage Service
- POS Systems & Cash Handling
- Food Safety & Sanitation
- Appointment Scheduling
- Operational Support
- Multitasking & Time Management
- Teamwork & Communication
- Product Knowledge
Certification
- California Food Handler Card
- CPR & First Aid Certified
Timeline
Crew Member
Trader Joe's
08.2026 - Current
Beauty Advisor
Sephora Times Square
03.2025 - 08.2026
Guest Service Associate
European Wax Center
02.2025 - 12.2025
Front Desk Receptionist
Pearl House Spa
09.2024 - 03.2025
BBA - Business Management
Pace University