Summary
Overview
Work History
Education
Skills
Timeline
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Aminah McKay

New York,NY

Summary

Known for cultivating and building productive relationships, resolving complex issues and winning customer loyalty through exemplary customer service skills.

Overview

5
5
years of professional experience

Work History

Operations Associate

Success Academy Charter Schools
08.2021 - Current
  • Central point of contact for information and inquiries on all school based related matters such as teacher support and parent/family communication.
  • Manage and execute all logistical matters such as school events, staff events, parent council meetings, ordering materials/non travel inventory for students and staff, ensuring scholar safety, and implementing school based systems.
  • Responsible for the day-to-day functions of the Main Office: answering emails, collecting & managing documentation, scheduled appointments for leadership, prioritizing scholar needs, and answering the phone.
  • Oversee building-wide student and staff members technology by troubleshooting equipment issues, executing preventative maintenance and scheduling needed repairs.
  • Managed the Parent Council Committee which focuses on creating stronger relationships and implementing positive change for over 60 staff members and 400+ families.
  • Manage social media by developing strategies to increase followers, producing content, reviewing analytics, and communicating with key stakeholders within the marketing department

Logistics Processor

Nordstrom Flagship NYC
08.2018 - 03.2020
  • Delegated product shipment and distribution in delivery room.
  • Identified and assisted customers, and sales associates if shipments are delayed.
  • Informed management of any performance issues
  • Liaised with internal and external departmental leadership teams to facilitate smooth operations and integrated logistics.
  • Revitalized customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.

Administrative Assistant

Precise Staffing, Midtown Dental Excellence/Broadway Cosmetic Dentistry
09.2018 - 09.2019
  • Greeted, checked in patients, scheduled office meetings and patients’ appointments for staff according to office protocol.
  • Verified and updated patient insurance plans and personal information as needed.
  • Documented & handled all dentist claims with insurance companies and ensuring patients utilize their full coverage.
  • Built and maintained excellent patients’ relationships through timely response to inquiries while going above and beyond to accommodate unusual requests.
  • Created and maintained databases to track and record customer data.
  • Process all patient changes accurately while maintaining confidentiality.

Education

Bachelor of Arts - Urban Planning + English

SUNY At Albany
Albany, NY
06.2019

Skills

  • Safety Policies
  • Social Media Strategies
  • Partnership Building
  • Event Planning
  • Cross-Functional Collaborator
  • Standard Operating Procedures
  • Process Improvement
  • Project Management
  • MS Office/ Google Suite
  • Logistics/ Operations Coordination
  • Equipped in Dentrix Software System
  • Areas of Expertise
  • Salesforce
  • Freight Operations

Timeline

Operations Associate

Success Academy Charter Schools
08.2021 - Current

Administrative Assistant

Precise Staffing, Midtown Dental Excellence/Broadway Cosmetic Dentistry
09.2018 - 09.2019

Logistics Processor

Nordstrom Flagship NYC
08.2018 - 03.2020

Bachelor of Arts - Urban Planning + English

SUNY At Albany

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Aminah McKay