Aminah Mustapha
Washington DC,District Of Columbia
Summary
Proven track record in enhancing dining experiences at The Monument Cafe, leveraging strong multitasking abilities and a customer service focus to exceed sales goals. Skilled in food safety and hygiene, demonstrated through training employees and maintaining pristine environments. Adept at driving customer satisfaction and team collaboration, contributing to operational excellence.
Overview
5
5
years of professional experience
Work History
Restaurant Assistant
The Monument Cafe
12.2019 - 05.2020
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain the cleanliness of the eating area.
- Trained 10 new employees in operational procedures and modeled duties for front and back house positions.
- Placed order items in bags for drive-thru window delivery with speed and accuracy.
- Discussed menu items with customers and suggested promotional items to increase sales.
Restaurant Hostess
Corner House Canterbury Restaurant
12.2017 - 05.2019
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant-server
National Trust, Penrhyn Castle And Garden
01.2015 - 01.2017
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Education
Master of Arts - Security Studies
Georgetown University
Washington, DC05.2025
Skills
- Order taking accuracy
- Customer service focus
- Cleanliness and hygiene
- Strong multitasking
- Food safety understanding
- Team player attitude
- Sales experience
- Food Safety
- Customer Service
Timeline
Restaurant Assistant
The Monument Cafe
12.2019 - 05.2020
Restaurant Hostess
Corner House Canterbury Restaurant
12.2017 - 05.2019
Restaurant-server
National Trust, Penrhyn Castle And Garden
01.2015 - 01.2017
Master of Arts - Security Studies
Georgetown University