Aminah Williams
Hayward,CA
Summary
Experienced professional with strong interpersonal skills, excellent time management, and problem-solving abilities. Demonstrated ability to effectively manage multiple priorities with a positive attitude, ensuring timely completion of tasks. Committed to meeting team goals and taking on additional responsibilities as needed. Organized and dependable, ready to leverage expertise in a full-time position.
Overview
8
8
years of professional experience
Work History
Senior Animal Care Associate
East Bay SPCA
08.2021 - Current
- Observe, document, and report animal behavior, and health concerns.
- Perform routine, daily animal husbandry for all animals in our care.
- Maintain animal records, including pre and post-adoption paperwork in an organized, systematic manner.
- Take photos of adoptable animals and write individual profiles which are viewable on our website.
- Provide excellent customer service to prospective adoptive parents and foster parents.
- Manage approximately 50 incoming calls, emails, and faxes per day.
Overnight Animal Attendant
PetSmart Hotel
08.2018 - 08.2021
- Minimized guest's injury risk by monitoring behaviors while they were out of their sleeping quarters.
- Cleaned and maintained play yards and potty run areas for guests to prevent the spread of diseases.
- Consistently monitored our guests to quickly recognize signs of discomfort, illness, or injury.
- Contributed to client retention by consistently providing outstanding customer service to clients of our guests.
Pantry Associate
Amazon
10.2016 - 07.2018
- Wrapped and packed perishable and non-perishable food in boxes for delivery.
- Kept records accurate and current by documenting movements in the CRM database.
- Completed daily orders with expert picking and packing of shipments.
- Succeeded while working within tight deadlines and a fast-paced environment.
- Maintained excellent customer satisfaction with quick and professional handling of product issues or returns.
Education
No Degree - Psychology
Xavier University of Louisiana
New Orleans, LA05.2027
Skills
- Animal Care
- Pet handling
- Animal Nutrition
- Animal health monitoring
- Customer Service
- Customer Education
- Active Listening
- Critical Thinking
- Problem Resolution
- Data Entry
- Computer Proficiency
- CRM Software
References
- Available upon request.
Timeline
Senior Animal Care Associate
East Bay SPCA
08.2021 - Current
Overnight Animal Attendant
PetSmart Hotel
08.2018 - 08.2021
Pantry Associate
Amazon
10.2016 - 07.2018
No Degree - Psychology
Xavier University of Louisiana
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