Aminat Amoo
Providence,Rhode Island
Summary
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
CSR and Data Entry
Calise Bakery & Sons
07.2023 - Current
- Professionally handled incoming requests from walk-in customers and ensured that issues were resolved promptly
- Efficiently gathered customer information, fulfilled customer needs and educated customers where applicable to prevent the need for future contacts
- Maintained a balance between company policy and customer benefit in decision making
- Continuously evaluated and identified opportunities to drive process improvements that positively impact our customer experience
- Responsible for compiling and generating reports as they relate to customers’ problems
Quality Control Inspector
Aspen Aerogel
01.2023 - 06.2023
- Conduct Product Tests and Assessment
- Identify Product Defects
- Record and Report Issues
- Support Process Improvements
- Make Necessary Repairs
- Carry out quality assessment measures of all the products ready to be shipped and incoming raw materials
- Take a thorough look at the plans, specifications, and blueprints to understand the product requirements
- Reject all the incoming raw materials that fail to meet quality expectations and report the issue to the concerned department at the earliest
- Resolving quality-related issues and adhering to deadlines
- Recommend improvement measures to the production process to ensure quality control standards are met
- Monitor customer satisfaction levels
Assistant Mail Clerk
CVS Health
09.2019 - 01.2021
- Company Overview: Rhode Island
- Competently sorted incoming mail to different departments within the organization and dispatched outgoing mail through eligible courier services
- Adept at the use of Microsoft office, fax and scanning machines
- Responsible for flagging contraband items within incoming mails and reporting them to appropriate department
- Proficient in the use of time/date stamps to appropriately document all incoming/outgoing mail
- Proved accountable by handling cash and issuing money for different projects in the company
- Rhode Island
Human Resources Officer
Blueprint Business Technology Limited
05.2013 - 02.2015
- Company Overview: Nigeria
- Assisted in designing plans for future personnel requirements based on the business needs
- Maintained personnel files via Sage HR and filing system
- Reviewed applicants resume and conduct interviews for prospective candidates as the need arises within the company
- Created ID Cards and business cards for staff using Microsoft Office
- Managed payroll system, employee appraisals and training needs for new and existing employees
- Nigeria
Customer Care Executive/Call Center Agent
Zoom Mobile Nigeria Limited
06.2008 - 01.2012
- Professionally handled incoming requests from walk-in customers and ensured that issues were resolved promptly
- Efficiently gathered customer information, fulfilled customer needs and educated customers where applicable to prevent the need for future contacts
- Maintained a balance between company policy and customer benefit in decision making
- Continuously evaluated and identified opportunities to drive process improvements that positively impact our customer experience
- Responsible for compiling and generating reports as they relate to customers’ problems
Education
How to Write a Resume - Project-Centered Course
State University of New York
01.2016
B. Sc. - Sociology
University of Ilorin
01.2005
High School Certificate -
Federal Government College, Ogbomosho
Ogbomosho, Oyo State01.1999
Skills
- Windows 2000
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- Windows 10
- Mac OS X
- Word
- Excel
- Access
- Power Point
- Outlook
- Call center experience
- Customer Focus
- Critical Thinking
- Active Listening
- Customer Service
- Problem-solving abilities
- Professional telephone demeanor
- Conflict Resolution
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
- Documentation
- Data Entry
- Payment Processing
- Scheduling
- Office equipment proficiency
- Call Management
- Problem Resolution
Timeline
CSR and Data Entry
Calise Bakery & Sons
07.2023 - Current
Quality Control Inspector
Aspen Aerogel
01.2023 - 06.2023
Assistant Mail Clerk
CVS Health
09.2019 - 01.2021
Human Resources Officer
Blueprint Business Technology Limited
05.2013 - 02.2015
Customer Care Executive/Call Center Agent
Zoom Mobile Nigeria Limited
06.2008 - 01.2012
B. Sc. - Sociology
University of Ilorin
High School Certificate -
Federal Government College, Ogbomosho
How to Write a Resume - Project-Centered Course
State University of New York