Aminata Ba
New York,NY
Overview
6
6
years of professional experience
Work History
Recruitment Administrator
MPower Energy
04.2022 - Current
- Review resumes and conducted phone screenings to determine qualifications
- Complete all vetting paperwork with candidates who meet the expectations of the job
- Conduct clerical duties, answering phone calls, responding to emails, and document preparation
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Collaborate with hiring managers to understand staffing needs, ensuring timely and effective recruitment solutions
- Recruited over 150+ candidates in one year.
Operations Coordinator
MPower Energy
10.2021 - 04.2022
- Facilitated office functions and oversee daily operations and logistics of eleven offices
- Prepared daily, weekly, and monthly reports, as well as update company calendar of meetings and appointments
- Coordinated with IT department on all office equipment and employee workstations to reduce impacts on office and employee productivity
- Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
- Managed budgets, planned purchases, negotiate contracts, and prepare financial reports for senior management.
Customer Service Representative / Supervisor
TD Bank
11.2019 - 10.2021
- Examined the financial condition of individual banks and evaluated their compliance with laws and regulations
- Conducted weekly audits of the alarm, cash box, and vault, which exceeds $1 million
- Attracted prospective customers by sharing in-depth knowledge of systems and products
- Enhanced customer satisfaction rate by 18% by servicing 300+ daily customers.
Human Resource Assistant
AC Market
09.2017 - 12.2020
- Recruited, hired, and trained 18 employees in the last three years
- Managed weekly and monthly inventory and orders, resulting in 99% product availability
- Increased international suppliers by 38% and expanded domestic operations by acquiring 4 additional sales permits from various New York State Departments
- Developed relations with 30 wholesale customers and increased total revenue by 53% as a result.
Project Manager Intern
Keller William Realty Inc.
09.2019 - 12.2019
- Assisted the Director of Agent Services in planning and executing 20 company sponsored events
- Boosted growth of Keller William's social media audience by 15% by utilizing performance metrics to develop an integrated social media strategy
- Designed a web interface for Keller William Realty, resulting in a 40% increase in search engine exposure
- Coordinated and scheduled all appointments, conferences, interviews, open houses, and fulfilled all customer/client inquiries.
Executive Assistant & Assistant Front Office Manager
Sheraton Hotel
07.2018 - 09.2019
- Successfully managed Sheraton's internal filing systems and databases with >5% margin of error
- Led the recruitment procedure; including sourcing, screening, and interviewing of all support staff
- Managed logistics for all departments including Housekeeping, Engineering, and Food & Beverage
- Protected all guests by maintaining confidential information
- Ensured customer satisfaction by training all employees on de-escalation tactics and to be resourceful problem-solvers.
Education
Bachelor of Business Administration - Human Resource Management and Marketing
Lehman College, The City University of N.Y
05.2021
Skills
- All Microsoft Software's/Programs
- Google Ads Fundamentals
- Adobe Design Adobe Pro
- Excel Software
- Photoshop
- Policy Development
- Google Documents
- Negotiation
- Communication
- Critical Thinker
- Leadership
- Team-oriented
- Problem solver
- Management
- Data analysis
- Fast learner
- Resourceful
Extracurricular Activities
Society for Human Resource Management | Lehman College Student Chapter, SHRM Student Member
Timeline
Recruitment Administrator
MPower Energy
04.2022 - Current
Operations Coordinator
MPower Energy
10.2021 - 04.2022
Customer Service Representative / Supervisor
TD Bank
11.2019 - 10.2021
Project Manager Intern
Keller William Realty Inc.
09.2019 - 12.2019
Executive Assistant & Assistant Front Office Manager
Sheraton Hotel
07.2018 - 09.2019
Human Resource Assistant
AC Market
09.2017 - 12.2020
Bachelor of Business Administration - Human Resource Management and Marketing
Lehman College, The City University of N.Y