Aminata Diero

- Provides administrative support to ensure efficient operation
- Answers phone calls, schedules meetings and supports visitors
Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Led implementation of new office management system, streamlining daily operations and reducing administrative errors by 20%
- Provided high-level administrative support to executives, resulting in positive impact on company's overall performance.
- Provided exceptional customer service, directly resulting in 5-point increase in customer satisfaction ratings.
- Exhibits polite and professional communication via phone, e-mail, and mail
- Supports team by performing tasks and strong communication
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
- Contributes to team effort by accomplishing related results as needed.
- Executed record filing system to improve document and management
- Created and maintained databases to track and record customer data
- Developed strategies to streamline and improve office procedures
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Managed filing system, entered data and completed other clerical tasks

• Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
• Answered phone calls and directed calls to appropriate parties or take messages
• Greeted visitors and determined whether they should be given access to specific individuals
• Compared a property with similar properties that have been recently sold to determine its competitive market price
• Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
• Generated lists of properties for sale, their locations, descriptions, and available financing options, using computers.

• Attended meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts
• Met goal of developing 2 accounts per week
• Followed up with 3 policyholders to explain, analyze and recommend any additions or changes based on their needs
• Customized insurance programs to suit individual customers
• Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
• Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
• Performed administrative tasks, such as maintaining records and handling policy renewals.

• Ensured customer satisfaction by greeting each customer and helping in locating products required
• Maintained awareness of all promotions and advertisements
• Handled register and accurately balanced end of day profits
• Communicated the customers’ demands or requests to management
• Organized, maintain and replenished store inventory