Aminata Kader
Fort Worth,TX
Summary
An interesting position with a growing company. Long-term goal is to learn the various facets of travel industry, which will take me to management opportunities.
Experienced with managing customer service teams to ensure seamless operations. Utilizes effective communication and problem-solving skills to address customer needs promptly. Track record of fostering collaborative team environment and enhancing customer satisfaction.
Multifaceted Job Title with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
2027
2027
years of professional experience
Work History
Lead Customer Service Agent
American Airlines
Dallas, TX
2005 - Current
- Managed customer inquiries, resolving issues efficiently and maintaining high satisfaction levels.
- Trained junior staff on service protocols and best practices to enhance overall team performance.
- Analyzed feedback data to identify trends and implement process improvements for service delivery.
- Collaborated with cross-functional teams to streamline operations and enhance the customer experience.
Customer Service and Insert Operator
PPL
Coppell, Texas
01.2005 - Current
Agent
ASA delta connection
Dallas Fort Worth
03.2003 - 02.2005
Front Desk Clerk
Sheraton Grand Hotel DFW
Irving, TX
01.2000 - 07.2002
- A challenging career in reservation and group sales, created invoicing and escorted check in and out customers.
Sales
Saks 5th Avenue
Dallas
04.1996 - 07.1999
Sales
Off 5th Saks Fifth Avenue
Denver, MA
02.1995 - 07.1996
Education
Diploma - undefined
IATA, International Aviation and travel Academy
Arlington, TXDiploma of Accounting Secretarial - undefined
College of Gregy
France, ParisSkills
Customer service
Problem-solving
Attention to detail
Multitasking and organization
Team member training
Positive and friendly
Customer support
Customer complaint resolution
Work prioritization
Complaint handling
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service and Insert Operator
PPL
01.2005 - Current
Agent
ASA delta connection
03.2003 - 02.2005
Front Desk Clerk
Sheraton Grand Hotel DFW
01.2000 - 07.2002
Sales
Saks 5th Avenue
04.1996 - 07.1999
Sales
Off 5th Saks Fifth Avenue
02.1995 - 07.1996
Diploma - undefined
IATA, International Aviation and travel Academy
Diploma of Accounting Secretarial - undefined
College of Gregy
Lead Customer Service Agent
American Airlines
2005 - Current