Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Aminata Kamara

Herndon,VA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Security Officer

G4S Security Solutions Sierra Leone
04.2021 - 12.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises if need be.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios.
  • Issued access cards to authorized personnel to monitor access points.

Customer Service Cashier

Airport Terminal Services
02.2016 - 04.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Government Rokel Secondary School
Freetown Sierra Leone
10-2008

Skills

  • Technical report writing
  • Incident tracking
  • CCTV monitoring
  • Detail-oriented
  • Proficient in customer engagement
  • User access management
  • Surveillance operations
  • Conducting security screenings
  • Customer service expertise
  • Traffic management
  • Proficient in situational awareness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Security Officer

G4S Security Solutions Sierra Leone
04.2021 - 12.2024

Customer Service Cashier

Airport Terminal Services
02.2016 - 04.2021

High School Diploma -

Government Rokel Secondary School

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Aminata Kamara