Fatimata Ly
Palmdale,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
13
13
years of professional experience
Work History
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
Lancaster, CA
03.2023 - Current
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Para Educator
Lancaster School District
11.2019 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Receptionist
Joe's Professional Tax Services
12.2017 - 04.2019
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Office Assistant
Campbell Real Estate
Long Beach, CA
07.2014 - 11.2017
- Provided clerical support, addressing routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Agent
G2 Secured Staff
Los Angeles, CA
11.2010 - 06.2014
- Filed customer complaints and comments about baggage services.
- Greeted passengers in claim area and helped retrieve luggage.
- Processed and secured unclaimed luggage.
- Updated records when lost, delayed or pilfered bags were found.
- Logged bags and flights upon arrival to airport or baggage areas.
- Observed safety and privacy procedures in handling passengers' property.
- Assisted customers with luggage issues such as delayed or damaged, while maintaining calm and personable demeanor.
Education
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College
Culver City, CA06.2011
Skills
- Creative Problem Solving
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Cultural Awareness and Sensitivity
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Google Docs
- Customer Data Confidentiality
- Filing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
03.2023 - Current
Para Educator
Lancaster School District
11.2019 - Current
Receptionist
Joe's Professional Tax Services
12.2017 - 04.2019
Office Assistant
Campbell Real Estate
07.2014 - 11.2017
Customer Service Agent
G2 Secured Staff
11.2010 - 06.2014
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College