Fatimata Ly
Palmdale,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
13
13
years of professional experience
Work History
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
2023.03 - Current
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Para Educator
Lancaster School District
2019.11 - Current
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Receptionist
Joe's Professional Tax Services
2017.12 - 2019.04
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Office Assistant
Campbell Real Estate
2014.07 - 2017.11
- Provided clerical support, addressing routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
- Executed record filing system to improve document organization and management.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Agent
G2 Secured Staff
2010.11 - 2014.06
- Filed customer complaints and comments about baggage services.
- Greeted passengers in claim area and helped retrieve luggage.
- Processed and secured unclaimed luggage.
- Updated records when lost, delayed or pilfered bags were found.
- Logged bags and flights upon arrival to airport or baggage areas.
- Observed safety and privacy procedures in handling passengers' property.
- Assisted customers with luggage issues such as delayed or damaged, while maintaining calm and personable demeanor.
Education
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College
Culver City, CA06.2011
Skills
- Creative Problem Solving
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Cultural Awareness and Sensitivity
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Google Docs
- Customer Data Confidentiality
- Filing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
2023.03 - Current
Para Educator
Lancaster School District
2019.11 - Current
Receptionist
Joe's Professional Tax Services
2017.12 - 2019.04
Office Assistant
Campbell Real Estate
2014.07 - 2017.11
Customer Service Agent
G2 Secured Staff
2010.11 - 2014.06
Associate of Arts - Liberal Arts And General Studies
West Los Angeles College
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