Aminata Oulare
Beltsville,MD
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
3
3
years of professional experience
Work History
Server Trainer
Riderwood Village
08.2021 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Utilized effective communication techniques to support server learning and comprehension.
- Conducted monthly meetings with servers to review procedures and improve service.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Established and maintained quality control standards.
- Trained and mentored more than 10 new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD05.2023
Skills
- Effective Time Management
- Menu Memorization
- Safe Food Handling
- Order Accuracy
- POS System proficiency
- Team Member Training
- Cash Handling
- Food presentation
- Server etiquette
- Tableside Service
- Food Safety Compliance
- Front-of-house display creation
- Employee Mentoring
- Food running skills
- Food station setup
- Daily specials memorization
- Critical Thinking
- Attention to Detail
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Server Trainer
Riderwood Village
08.2021 - Current
High School Diploma -
Eleanor Roosevelt High School
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