Aminata Traore
Katy,USA
Summary
Experienced insurance agent specializing in customer service and policy management. Highly-motivated employee with desire to take on new challenges. Demonstrated success in building client relationships and advising on coverage options, with a strong understanding of industry changes. Strong problem-solving and negotiation skills have contributed to team success and client satisfaction. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recognized for delivering creative solutions to complex challenges in previous roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
TD BANK
Moncton, New Brunswick
09.2022 - 06.2025
- Supported clients in finalizing paperwork for new applications and policy modifications.
- Initiated contact with prospective customers to provide service information and clarifications.
- Conducted assessments of potential clients' financial situations to identify coverage gaps.
- Communicated benefits effectively to improve customer retention rates.
- Discovered cost-saving options through policy evaluations and revisions.
- Kept detailed records of client interactions, including policies and contact information.
- Participated in educational sessions concerning insurance, focusing on product knowledge and selling strategies.
- Crafted personalized life insurance plans that aligned with individual client goals.
- Utilized CRM software to track client interactions and manage follow-up activities effectively.
- Maintained up-to-date knowledge of industry trends and regulatory requirements affecting insurance policies.
Dispute and Fraud Analyst
Capital One Canada
Moncton, New Brunswick
01.2020 - 03.2023
- Reviewed and analyzed customer accounts for fraud risk and suspicious activities.
- Used multiple operating systems and verification tools to optimize the detection and prevention of fraud.
- Performed investigations of suspected fraudulent activity based on established criteria.
- Identified trends in fraudulent activities by analyzing data from multiple sources.
- Observed customer transactions to identify fraudulent activity.
- Analyzed customer complaints to identify potential fraudulent activities.
- Collaborated with internal departments such as legal, compliance, audit, and operations, to ensure proper handling of fraud cases.
- Investigated and resolved irregular transactions reported by end users.
- Implemented new methods for identifying emerging fraud trends quickly.
- Responded to inquiries from customers regarding their account status, or suspicious activity.
- Reviewed reports of suspected fraud to determine the need for further investigation.
- Conducted thorough investigations into reported fraud cases to identify patterns and potential vulnerabilities.
- Utilized advanced data analytics tools to assess risk levels associated with customer transactions.
- Reviewed and validated customer documentation to ensure compliance with regulatory requirements.
- Communicated effectively with customers to resolve disputes and clarify account-related concerns.
- Maintained accurate records of investigations and outcomes for future reference and compliance audits.
- Provided technical support when necessary during dispute resolution process initiatives.
- Monitored customer accounts for signs of suspicious activity.
Home Care Provider
Access Home Care
Moncton, New Brunswick
06.2022 - 09.2022
- Assisted clients with daily activities such as bathing, dressing, grooming, meal preparation and household tasks.
- Prepared beds and changed linens, maximizing patient comfort.
- Provided emotional support to clients by listening attentively and responding compassionately during difficult times.
- Respected cultural diversity when interacting with clients from different backgrounds.
- Assisted patients with bathing and grooming to encourage personal hygiene.
Wait Staff Member
Restaurant CORA
Moncton, New Brunswick
10.2019 - 12.2019
- Regularly checked on customers' satisfaction during meal service, addressing any issues or concerns quickly.
- Restocked condiments such as sugar packets, salt shakers, napkins, as needed.
- Provided table-side service of food and beverages in an efficient manner.
- Followed proper sanitation procedures when cleaning tables, chairs and floors throughout shift.
- Demonstrated excellent customer service skills by anticipating guest needs and responding quickly to requests.
- Greeted guests warmly and promptly, taking beverage orders promptly and courteously.
- Maintained knowledge of menu items, specials, ingredients and preparation methods to answer inquiries from customers.
- Ensured cleanliness of tables before seating new guests.
- Utilized effective communication techniques when interacting with guests providing friendly hospitality services.
- Delivered accurate checks at the conclusion of each meal without delay.
Internship Student
Azar libre-service de Bamako
Bamako, Mali
02.2019 - 07.2019
- Performed assignments as determined by the supervisor.
- Worked both independently and within a team environment with focus and high attention to detail.
- Communicated with others, demonstrating strong verbal and written communication skills.
- Gained proficiency in Microsoft Office Suite, including Word, Excel, Access and PowerPoint.
- Built relationships with clients through active listening and providing tailored advice.
- Demonstrated flexibility in adapting to changing business needs and customer requirements.
Education
Associate of Applied Business - MARKETING
Collège Communautaire Nouveau Brunswick (CCNB)
Moncton,NB Canada06.2022
Bachelor of Administration - Business Administration Management of Technology
École De Business Bilingue (ECOB)
Mali07.2019
High School Diploma -
Lycée la Lumière
Mali07.2016
Skills
- Attention to detail
- Multitasking skills
- Policy explanation
- adaptability
- Ongoing education
- Process improvement
- Business strategy
- Interpersonal communication
- Written communication
- Email marketing
- Call center support
- Effective communication
- Problem-solving skills
- Professionalism
- CRM software usage
- Fraud detection
- Regulatory compliance
- Financial assessments
- Negotiation
- Insurance sales strategy
- New client acquisition
- Manage renewals
Certification
Fraud specialist, Compétences pour, https://lnkd.in/dtMzVzHY
Hobbies and Interests
- Traveling
- Cooking
- Reading
Languages
- French, Native
- English, Bilingual
Languages
English
Full Professional
French
Native/ Bilingual
Bambara
Native/ Bilingual
Timeline
Insurance Agent
TD BANK
09.2022 - 06.2025
Home Care Provider
Access Home Care
06.2022 - 09.2022
Dispute and Fraud Analyst
Capital One Canada
01.2020 - 03.2023
Wait Staff Member
Restaurant CORA
10.2019 - 12.2019
Internship Student
Azar libre-service de Bamako
02.2019 - 07.2019
Associate of Applied Business - MARKETING
Collège Communautaire Nouveau Brunswick (CCNB)
Bachelor of Administration - Business Administration Management of Technology
École De Business Bilingue (ECOB)
High School Diploma -
Lycée la Lumière