Aminatou Ibro Ayouba
Overview
4
4
years of professional experience
Work History
Digital Data Strategist/ Data Guru
Acxiom
06.2022 - Current
- Develop subject matter expertise to further educate clients and associates regarding digital trends, market conditions, and digital best practices.
- Own the end-to-end audience-creation process using Axiom's distribution tool for associates and clients.
- Present detailed information regarding Axiom's third-party audiences including sourcing, competitive intelligence, and positioning to advertisers, agencies, and clients.
- Drive the use of Axiom's third-party audiences in digital campaigns through consulting with clients.
- Act as a strategic partner for brands and agencies in the campaign planning process
- Provide strategic feedback, participate in brainstorming and discussions to encourage strong campaign audience strategies
- Use advanced knowledge of digital campaigns to provide optimization, performance metrics, gather insights, case studies, and improve future performance, engagement or ROAS for campaigns
- Distribute audiences on platforms like Tik-Tok, Snapchat, Google, Instagram, Trade Desk,etc...
- Help coordinate, prepare, and execute deliverables and activities designed to build Axiom's reputation and relationships in the automotive industry, including interactions with product focus groups, presentations where
- Support research and collect other content used to author leading industry thought leadership
- Reviewed tools and methods and recommended automation, visualization, data management, and other digital improvements. Created content strategies for digital media. Maximized strategic approaches by keeping a close eye on performance and making appropriate adjustments.
Customer Service Representative
Fiserv
11.2021 - 05.2022
- Received inbounds calls Answered questions regarding debit or credit cards
- Helped customers protect their accounts by reviewing suspicious activity, reversing transactions, and reissuing compromised cards. Reviewed and explain account chargers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Alorica/Duke Energy
01.2021 - 11.2021
- Explained complex electricity bills to customers in a clear and understandable manner, ensuring customer comprehension and satisfaction.
- Handled a high volume of inbound calls, addressing customer inquiries, concerns, and requests promptly and professionally.
- Provided personalized assistance to customers, offering tailored solutions to meet their individual needs and preferences.
- Collaborated with cross-functional teams to resolve customer issues efficiently and effectively, ensuring prompt resolution and customer satisfaction.
- Maintained accurate records of customer interactions and transactions using company database systems, ensuring data integrity and confidentiality.
- Acted as a brand ambassador for Duke Energy, fostering positive customer relationships and promoting the company's products and services.
- Demonstrated strong communication skills, both verbal and written, in interactions with customers and colleagues.
- Adapted quickly to changing priorities and work demands in a fast-paced environment, consistently meeting or exceeding performance targets and service standards.
Customer Service Representative
Teletech/Bank Of America
01.2020 - 03.2021
- Adapted quickly to remote work environment during the COVID-19 pandemic, ensuring seamless continuity of customer service operations.
- Provided empathetic and compassionate support to customers facing financial hardships due to the pandemic, offering guidance on relief programs, loan deferments, and other assistance options.
- Assisted customers with accessing government stimulus funds, unemployment benefits, and other financial resources available during the pandemic, helping alleviate financial stress and uncertainty.
- Educated customers on digital banking tools and self-service options, encouraging adoption of online and mobile banking platforms to minimize in-person interactions and promote safety.
- Implemented enhanced security measures and fraud prevention protocols to protect customers' accounts and sensitive information from cyber threats and scams targeting vulnerable individuals during the pandemic.
- Resolved customer complaints and escalated complex issues to appropriate departments or supervisors for resolution, ensuring prompt and satisfactory outcomes for customers.
- Maintained detailed records of customer interactions and transactions using CRM systems, ensuring data accuracy and compliance with regulatory requirements.
- Collaborated with team members and management to improve customer service processes, contributing to a positive and efficient work environment.
Education
University of Central Arkansas
Conway, ARSkills
- Account Management
- Trade Desk Certification
- Speak Four Languages ( French, English, Hausa and Zarma)
- Customer Service
- Data Entry
- Decision-Making
- Time Management
- SQL Certification
- Great communication skills
- Analytical and Critical Thinking
- Organizational Skills
- Problem-solving
- Customer Inquiries
- Proficient in Word, PowerPoint and excel
Timeline
Digital Data Strategist/ Data Guru
Acxiom
06.2022 - Current
Customer Service Representative
Fiserv
11.2021 - 05.2022
Customer Service Representative
Alorica/Duke Energy
01.2021 - 11.2021
Customer Service Representative
Teletech/Bank Of America
01.2020 - 03.2021
University of Central Arkansas