Anke Aminde
Dallas,USA
Summary
- Customer service expert with 5 years of experience in fast-paced environments. Adept at handling customer inquiries, resolving complex issues, and providing technical support with keen attention to detail. Proven track record of improving processes and enhancing customer satisfaction through innovative solutions and collaborative efforts. Communicates updates to client services and technical partners as required and identify systematic issues
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Developed community reputation through commitment to customer satisfaction and strong client relationships. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Overview
7
7
years of professional experience
Work History
Clinical Administrative Coordinator
Wipro
Remote, MD
08.2022 - Current
- Participates in the design of call monitoring evaluation rubrics and quality standards.
- Prepares and analyzes internal and external quality reports for management staff review
- Analyzed data from inspection results for trends in order to recommend process improvements.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
Customer Service Representative
Tata consultancy services
Remote - Dallas, TX, Texas
01.2021 - 02.2022
- Responded quickly and effectively to urgent requests from customers or senior management personnel.
- Resolved discrepancies between customer orders and actual product availability.
- Reviewed incoming orders for completeness, accuracy, and adherence to company policies and procedures.
- Maintained accurate records of processed transactions within assigned databases.
- Conducted quality assurance checks on documents to ensure accuracy.
- Ensured that all documents are in compliance with applicable laws, regulations, and procedures.
- Processed customer orders in a timely manner according to established standards.
- Collaborated with colleagues from various departments to resolve any issues arising from processing activities.
- Assisted customers with inquiries related to their order status or processing needs.
Customer Service Representative
Home Instead
Dallas, TX
06.2020 - 12.2021
- Provide accurate and timely information to customers, and escalate complex issues to team leaders
- Offered advice and assistance to customers, paying attention to special needs or wants
- Exhibited high energy and professionalism when dealing with clients and staff
- Resolve customer issues and complaints using empathy and conflict resolution techniques
- Meet or exceed customer satisfaction and performance metrics
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Agent
AMAZON
Dallas, TX
04.2018 - 06.2020
- Responded to customer inquiries and complaints via phone, email, and chat
- Provided accurate and up-to-date information to customers, and escalated complex issues to supervisors
- Resolved customer issues and complaints using effective communication and problem-solving skills
- Achieved consistently high customer satisfaction ratings
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges
- Contributed to company achieving and holding industry-leading customer service ratings
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Associate of Science - Business Management And Computer Sciences
Collin College
05.2023
Skills
- Customer service and support
- Technical Presentations
- Communication and interpersonal skills
- Diagnose Faults
- Time management and organization
- Documenting Calls
- Computer and technology proficiency
- Information Updates
- Technical Support and Assistance
- Case Notes
- Troubleshooting and Diagnosing
- Remote Technical Assistance
Timeline
Clinical Administrative Coordinator
Wipro
08.2022 - Current
Customer Service Representative
Tata consultancy services
01.2021 - 02.2022
Customer Service Representative
Home Instead
06.2020 - 12.2021
Customer Service Agent
AMAZON
04.2018 - 06.2020
Associate of Science - Business Management And Computer Sciences
Collin College