Hard-working professional with 10+ years of experience, including the opening of a luxury hotel and well over eight restaurant openings, and a proven knowledge of order management, guest satisfaction, and fostering a positive culture. Aiming to leverage my experience to successfully fill the desired role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Southern Cross Hospitality
Savannah, GA
03.2024 - Current
Lead operations across seven restaurant locations, overseeing staffing, service execution, and financial performance.
Managed a team of five general managers and 120+ employees, fostering a culture of accountability and continuous improvement.
Increased guest satisfaction scores across all outlets by implementing service training programs, refining operational workflows, and enhancing menu offerings.
Focusing on technology integrations to enhance order management, inventory tracking, and guest engagement.
Director of Restaurants
Hotel Bardo
Savannah , GA
02.2023 - 03.2024
Led the pre-opening and transition phase of Saint Bibiana, including staff recruitment and training. Along with Club Bardo, Green Room Lounge, and Pool Bar (Bar Bibi).
Successfully maintained a 4.9 guest satisfaction rating across all outlets by implementing high-level service standards.
Established operational procedures, service standards, and vendor relationships.
Coordinated with contractors, suppliers, and designers to ensure a successful opening.
Developed opening budgets, inventory systems, and compliance with health and safety regulations.
Managed soft opening events and the full launch, ensuring a seamless guest experience.
Director of Outlets
Perry Lane Hotel
Savannah, GA
08.2021 - 01.2024
Oversee all food and beverage operations for the three outlets of the Perry Lane Hotel. (Wayward, Peregrin, & Emporium) along with hotel Mini Bar operations.
Promoted from Senior Food and Beverage Manager to Director of Outlets within six months.
Increased the guest rating on OpenTable from 4.4 to 4.7 within five months and have maintained it since.
Curated wine list garnering recognition from Wine Spectator, winning Best Wine List of 2022.
Inventory control, labor costs, and budget management.
Manage budgets, financial plans, and control expenditures.
Ensured Occupational Safety and Health Act, local health, and safety codes.
General Manager
The Collins Quarter at Bull Street
Savannah, GA
06.2017 - 08.2021
Oversee all food and beverage operations for the restaurant, with a total of $4.2M in revenue.
Increased guest rating on OpenTable from 4.1 to 4.7 within 3 months, and have maintained it since.
Built the dinner program to a $13.5K nightly revenue, from previous years averaging $5K.
Update the beverage program frequently to reflect seasonal needs, as well as to create dynamic and sought-after cocktail and beer offerings.
Inventory control, labor costs, and budget management.
Manage budgets, financial plans, and control expenditures.
Beverage Director
Southern Cross Hospitality
Savannah, GA
04.2016 - 06.2017
Supervise the beverage program of four locations.
Created the opening Beverage Program for three locations.
Trained all opening FOH staff on beer, wine, and liquor selection.
Held monthly beverage training meetings to ensure quality.
Enforce compliance with alcoholic beverage commission regulations.
Monitor monthly eligibility files from various vendors.
Supervise menu changes within each location, including seasonal offerings, and new liquor acquisitions.
Follow loss prevention procedures, and control shrinkage and expenses company-wide.
Promote teamwork and an engaging atmosphere where bar staff can continue to learn and grow.
Assistant Wine Director
The Florence
Savannah, GA
05.2014 - 04.2016
Conducted comprehensive research on new vineyards, wineries, and vintages for potential additions to the wine list.
Directed day-to-day operations of bar and wine programs, minimizing cost wherever possible without compromising quality.
Negotiated contracts with vendors to secure competitive pricing while maintaining quality standards.
Education
Political Science - Pre-Law
Georgia Southern University
Savannah, GA
01.2010
Skills
Staff recruitment
Technology integration
Compliance adherence
Team leadership
Project management
Guest satisfaction
Risk mitigation
Operations oversight
Communication
Analytical skills
Forecasting
Employee development
Revenue growth
Budgeting and cost control
Certification
ServeSafe Manager Certification
Crowd Management Certification- National Association State Fire Marshalls
Risk mitigation training
TIPS Alcohol Safety
References
Derek Simcik, Executive Chef Four Seasons Nashville, 203-604-5812
Marvin Sterling III, Neon Fig, Owner/Chef, 912-604-5813, marvin@neon-fig.com
Events / Banquet
Organized multiple events ranging from private dinners, wine dinners, weddings, and corporate events up to 600 guests
References
References available upon request.
Timeline
Director of Operations
Southern Cross Hospitality
03.2024 - Current
Director of Restaurants
Hotel Bardo
02.2023 - 03.2024
Director of Outlets
Perry Lane Hotel
08.2021 - 01.2024
General Manager
The Collins Quarter at Bull Street
06.2017 - 08.2021
Beverage Director
Southern Cross Hospitality
04.2016 - 06.2017
Assistant Wine Director
The Florence
05.2014 - 04.2016
Political Science - Pre-Law
Georgia Southern University
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