Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMIR AHMED

Orlando,FL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

11
11
years of professional experience

Work History

General Manager

CHURCH STREET ENTERTAINMENT
08.2019 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Manage bar, cost of goods, inventory, and all orders
  • Bartend, serve, expo, food run, and as needed in the kitchen across all areas from prep to line cook.


General Manager

Self Employed Services
05.2016 - 04.2019
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Bartend to the needs of guest and upselling clients to a VIP experience

Bar Manager

CHURCH STREET ENTERTAINMENT (ONE80 SKYTOP LOUNGE)
03.2012 - 04.2016
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Control of cost of goods and inventory. handling all orders from liquor to dry goods, and food items.
  • Bartend, VIP bottle sales, and serve high end clients to ensure best guest experience to retain repeat business

Education

High School Diploma -

COLONIAL HIGH SCHOOL
Orlando, FL
05.2000

Skills

  • Employee Scheduling
  • Economic Analysis
  • Customer Experience
  • Time Management
  • Profit and Loss
  • Resource Optimization
  • Vendor Partnerships
  • Event Management
  • Strategic Planning
  • Operations Management

Timeline

General Manager

CHURCH STREET ENTERTAINMENT
08.2019 - Current

General Manager

Self Employed Services
05.2016 - 04.2019

Bar Manager

CHURCH STREET ENTERTAINMENT (ONE80 SKYTOP LOUNGE)
03.2012 - 04.2016

High School Diploma -

COLONIAL HIGH SCHOOL

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AMIR AHMED