Hi, I’m
Amir Ahmed
San Francisco,CA
Summary
Dedicated and results-driven professional with ten years of experience in hospitality and customer service based roles. Skilled in strategic planning, team and time management. Proven track record of delivering exceptional results through effective decision-making and fostering a collaborative work environment. Sincere professional with a passion for providing outstanding support and satisfaction. Proficient in handling inquiries, resolving issues, and ensuring positive customer experiences. Skilled in communication, problem-solving, and multitasking. Dedicated to delivering top-notch service and building strong customer relationships.
Overview
10
years of professional experience
1
Certification
Work History
United Airlines
Customer Service Agent
12.2022 - Current
Job overview
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisting with bookings, handling reservations and ticketing, aiding passengers with special needs, resolving issues, ensuring compliance, facilitating smooth boarding, collaborating with other departments, providing airport information, promoting services, and maintaining professionalism.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Boarding both small and large aircraft efficiently within tight time constraints.
- Operating jet bridge and meeting aircraft.
Bose Corporation US
Sales Representatives
03.2014 - 03.2015
Job overview
- Demonstrating product features, providing expert advice, assisting with product selection, processing transactions, upselling, resolving customer issues, staying informed about products, and meeting sales targets.
- Preparing monthly sales report and updating prospects sheets.
Flydubai
Flight Attendant
04.2015 - 07.2021
Job overview
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations including their dietary restrictions.
- Resolved passenger conflicts and medical emergencies during flights.
- Elevated onboard sales revenue by effectively promoting duty-free products.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Education
Delhi University Delhi, India
Bachelor Of Business Administration from Accounting And Business Management
07.2014
Skills
- Superior communication skills
- Strong organizational skills
- Experience including: SHARES and AERO
- Vast destination knowledge
- Excellent customer service skills
- Superior conflict resolution
- Enforce company safety
- Leadership
- Project Management
- First Aid and CRP trained
- Time management abilities
- Design thinking
- Microsoft Office
- POS systems expert
- Customer Relationship Management (CRM)
Languages
Hindi
Full Professional
Certification
CPT (ICAI)- foundation of chartered Accountant
100 hours IT training - (ICAI)
Successful Negotiation- University of Michigan
Timeline
Customer Service Agent
United Airlines
12.2022 - Current
Flight Attendant
Flydubai
04.2015 - 07.2021
Sales Representatives
Bose Corporation US
03.2014 - 03.2015
Delhi University
Bachelor Of Business Administration from Accounting And Business Management