Amir Bastine
Palmdale,CA
Summary
Dynamic Front Desk Receptionist with a proven track record at Grossman & Grossman MD, excelling in customer service and appointment scheduling. Enhanced office efficiency through meticulous record-keeping and proactive problem-solving, resulting in improved guest satisfaction. Skilled in data management and fostering positive relationships, contributing to a welcoming environment.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Grossman & Grossman MD
06.2024 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected Type payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Organized and maintained files and records to ensure up-to-date documentation.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Provided basic technical support for front office equipment, minimizing downtime.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Streamlined check-in processes, reducing wait times for guests.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Operations Intern
DRF Ventures
06.2021 - 08.2021
- Studied with senior staff to develop deep understanding of team processes and full operational activities.
- Handled administrative and data entry work for staff.
- Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
- Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
- Assisted with coordination of technical and business system process improvements.
- Contributed to the successful execution of various initiatives, working closely with cross-functional teams.
- Supported operations team with resource allocation and utilization for optimal expense control.
- Ensured compliance with industry regulations by staying abreast of changing requirements and updating policies accordingly.
- Wrote and revised technical documentation for operational procedures.
- Played an instrumental role in achieving company-wide goals through diligent work ethic and commitment to excellence.
- Assisted in the development of new strategies for improving overall organizational performance.
- Devised and implemented processes and procedures to streamline operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Participated in quality assurance efforts, ensuring product and service standards were consistently met.
- Enhanced data accuracy by meticulously updating internal databases and records.
- Participated in implementation of new software system to streamline operations.
- Coordinated with multiple departments to ensure smooth operation of supply chain logistics.
- Supported project management tasks, contributing to on-time completion of key projects.
- Contributed to customer satisfaction by providing timely and accurate responses to inquiries.
- Assisted in budget tracking and expense reporting, aiding in financial management.
- Supported development and launch of new operational strategies, contributing to improved outcomes.
- Streamlined departmental filing system, significantly reducing time spent on retrieving documents.
- Enhanced team collaboration by organizing weekly meetings and setting clear communication protocols.
- Played key role in organizing company events, ensuring smooth execution and positive feedback.
- Compiled and presented reports on departmental performance, facilitating informed decision-making.
- Improved operational efficiency by analyzing workflows and suggesting practical improvements.
- Conducted detailed market research to identify trends and inform strategic planning.
- Assisted in managing inventory, preventing stock shortages or excesses.
- Monitored compliance with industry regulations, reducing risk of non-compliance penalties.
- Facilitated communication between different departments, improving overall organizational efficiency.
- Aided in development of training materials, enhancing onboarding process for new hires.
- Contributed to reduction of operational costs by identifying and implementing cost-saving measures.
- Supported negotiation of contracts with suppliers, securing favorable terms.
- Continuously sought ways to improve personal skillset through professional development opportunities both within and outside the organization.
- Helped plan company events such as workshops or conferences aimed at increasing employee engagement while also showcasing recent achievements.
- Gathered and documented information about group processes and procedures.
- Participated in the creation of training materials for new hires, facilitating a smooth onboarding process for all employees.
- Implemented cost-saving measures across various departments, leading to significant financial improvements over time.
- Managed inventory and supply chain operations to ensure efficient resource allocation and minimize waste.
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Maintained detailed records of all projects, ensuring timely completion and adherence to established guidelines.
- Supported team members in reaching project goals by providing guidance and resources as needed.
Education
Antelope Valley College
Lancaster, CASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Greeting and seating clients
- Visitor and customer relations
- Relationship building
- Courteous and professional
- Customer complaint resolution
- Payment processing
- Computer proficiency
- Microsoft office
- Customer and client relations
- Call answering and routing
- Punctual and reliable
- Problem-solving
- Sorting mail
- Mail coordination
- Email and telephone decorum
- Analytical mastery
- Conference room scheduling
- Office supplies ordering
- Package and mail receipt
- Log book monitoring
- Appointment confirmation
- Email correspondence
- Customer assistance and interaction
- Correspondence typing
- Filing and sorting
- Visitor registration
- Data confidentiality
- Access control
- Record keeping
- Phone etiquette
- Client communication
- Decision-making
- Multitasking and organization
- Travel coordination
- Project management
- Expense reporting
- Supply management
- Correspondence drafting
- Office supplies inventory management
- Business administration
- Departmental support
- Spreadsheet tracking
- Bookkeeping
- Staff management
- Strategic planning
- Proficient in software
- Performance improvement
- Mail distribution
- Inventory control
- Word processing
- Researching skills
- Calendar management
- Clerical support
- Basic accounting
- Task delegation
- Meeting arrangements
- Mail handling
- Call forwarding
- Mail sorting
- Hospitality best practices
- Call routing
- Technical support
- Effective planning
- Office management
- Conflict management
- File management
- Multi-line telephone systems
- Meeting scheduling
- Skilled in software
- Document management
- Guest relations
- Confidentiality handling
- Office administration
- Issue handling
- Complex Problem-solving
- Initiative-taking
- Administrative support
- Work prioritization
- Sensitive information handling
- Filing
- Front office management
- Hospitality services
- File organization
- Oral and writing communication
- Office organization
- Scheduling appointments
- Administrative skills
- Verbal and written communication
- Appointment scheduling
- Scheduling
- Team collaboration
- Problem-solving skills
- Data entry
- Telephone etiquette
- Cash handling
Timeline
Front Desk Receptionist
Grossman & Grossman MD
06.2024 - 05.2025
Operations Intern
DRF Ventures
06.2021 - 08.2021
Antelope Valley College