Amir Botros
Mesa,AZ
Summary
To secure a position where I can efficiently contribute my skills and abilities to the growth of the organization and build my professional career.
Overview
30
30
years of professional experience
Work History
Laptop Repair Technician
Ingram Micro Www.ingrammicro.com
12.2019 - Current
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Perform basic to advanced troubleshooting and repairs to service a vast variety of computer and computer related issues in a high traffic repair facility.
- Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
- Installed, tested, and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for users.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Install and perform minor and major repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Servers And Racks Integration Dep
AVNET. GLOBAL SOLUTION COMPANY
12.2017 - 12.2019
- Diagnose computer problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs
- Experience installing, configuring, and maintaining Linux, windows/Open Source servers and software
- Hands-on hardware and software troubleshooting experience
- Good technical knowledge of current network hardware and standards
- Familiarity with TCP/IP protocols, firewall management, and database administration
- Working technical experience with relational database servers
- Draft technical instructions, engineering plans, technical designs and other documents related to systems integration, and develop work plans for team members.
Point Of Sale It Network Support
T.T.A company
05.2014 - 12.2017
- Repairing and upgrading POS hardware, installing equipment in new stores, maintaining equipment transfer records, communicating with dispatchers, and solving technical problems
- Build Category-5e network cables to interface terminals and printers
- POS proprietary software packages based in a Windows XP or 7 OS
- Troubleshooting from basic education of the client in use, to replacement of parts, to networking issues; all using remote desktop support of merchants POS units
- Troubleshot and tested Verified Units and provided minor replacement for, touchscreen, touch pens, card scanners
- Partitioned SAS Mirrored drives and installed standard image for multiple servers to be used.
Computer techntion
MULTICOMP COMPUTER COMPANY
05.2006 - 05.2013
- Working with desktop imaging
- Ability to install, configure, and troubleshoot Wi-Fi technologies
- Basic wiring and network cabling support (Cat5e, Cat6)
- Able to address and remove viruses and malware
- Able to install and resolve printers and MFPs (local/network/remote)
- Knowledge of Remote Desktop connection (client and terminal server environment)
- VPN operations, setup and support
- Knowledge and experience working with networks using DNS/DHCP/TCPIP.
Computer engineering
N.C.S National computer services
09.1996 - 01.2006
- Expert in dealing with components that are found inside computer equipment, as well as the actual devices that contain the computers and the software that runs on those machines
- Proficient in design networks that connect computer systems
- Expert in working on integrating software programs with computer hardware.
It Technician
W.H.O (World Health Organization) Middle East
02.1994 - 07.1996
- Network Support/Desktop Support professionals responsible for the day-to-day administration, support, and execution of various technologies located within an enterprise local area network (LAN) and wide area network (WAN)
- Imaging and Setting up of Personal computers and Laptop; changing of hardware (disks, memories, network wiring).
Education
Graduated - Certified Repair Tech
Dell Dell Data Suite | Industry Leading Software
Training And Certification Support Online04.2023
Graduated - Certified Repair Tech
Hewlett Packard
10.2022
A+ Certificate -
C.M.I Academy Center
01.1996
Bachelor Degree InElectronics And ComputerScience -
INTERNATIONAL ACADEMY FOR SCIENCE AND TECHNOLOGY
01.1994
Skills
- Acknowledge off system management tools manages computer systems in an enterprise, which may include any and all of the following functions: software distribution and upgrading, user profile management, version control, backup and recovery, printer spooling, job scheduling, virus protection and performance
References
- Ashraf yousef, Manager, T.T.A Company, 4807537142
- Bryan, Tech Data Manager, 6233290440
- lawrance ingrammicro company manager 9285144059
Project Details
Point Of Sale Complete network installation, Jack IN The BOX, Parker City Arizona, Complete p. o. s network installation including 12 monitors built-in computers workstation, switching, router's and net cabling cat5
Timeline
Laptop Repair Technician
Ingram Micro Www.ingrammicro.com
12.2019 - Current
Servers And Racks Integration Dep
AVNET. GLOBAL SOLUTION COMPANY
12.2017 - 12.2019
Point Of Sale It Network Support
T.T.A company
05.2014 - 12.2017
Computer techntion
MULTICOMP COMPUTER COMPANY
05.2006 - 05.2013
Computer engineering
N.C.S National computer services
09.1996 - 01.2006
It Technician
W.H.O (World Health Organization) Middle East
02.1994 - 07.1996
Graduated - Certified Repair Tech
Dell Dell Data Suite | Industry Leading Software
Graduated - Certified Repair Tech
Hewlett Packard
A+ Certificate -
C.M.I Academy Center
Bachelor Degree InElectronics And ComputerScience -
INTERNATIONAL ACADEMY FOR SCIENCE AND TECHNOLOGY