Amir Brawner
Alpharetta
Summary
Experienced Customer Service Representative dedicated to delivering exceptional service and support. Skilled in active listening and effective communication, prioritizing identifying and understanding customer needs. Committed to enhancing the overall customer experience and positively contributing to team goals.
Overview
3
3
years of professional experience
Work History
Customer Service/Front End Department
Kroger
02.2023 - 09.2024
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner, ensuring a positive shopping experience
- Handled customer inquiries, complaints, and return efficiently, resolving issues to the satisfaction of the customer
- Operated cash registers, and processed transactions accurately, including managing cash, credit, and gift card payments
- Educated customers about store promotions, loyalty programs, and product locations, enhancing their shopping experience and promoting customer loyalty
Meat/Seafood Department
Kroger
02.2023 - 07.2024
- Efficiently unloaded shipment pallet, replenished stock on shelves, and maintained well-organized storage areas to ensure easy access and efficient inventory management.
- Consistently cleaned, sanitized, and organized the kitchen, counter, and meat cooler to maintain a safe and hygienic environment for food handling.
- Regularly monitored product expiration dates and temperatures to ensure compliance with food safety regulations, maintaining high-quality standards.
- Ensured meat cases were consistently stocked, clean, and properly labeled, facilitating quick product identification and a positive customer shopping experience.
Sales Associate
LegalShield
12.2021 - 01.2023
- Deliver exceptional customer service via phone, email, and chat, resolving legal service inquiries
- Guide customers in choosing legal plans and connecting with attorneys, enhancing service utilization
- Follow up with clients to ensure satisfaction and address ongoing issues, fostering customer loyalty
- Train and onboard new customer service representatives, improving team efficiency and performance
Education
Diploma -
Penn Foster High School
Scranton, PA06.2024
Skills
- Active listening
- Problem solving
- Positive Attitude
- Excellent Communication Skills
- Attention to Detail
- Customer Service
- Team Work
- Training and mentoring
- Professionalism
- Reliability
Timeline
Meat/Seafood Department
Kroger
02.2023 - 07.2024
Customer Service/Front End Department
Kroger
02.2023 - 09.2024
Sales Associate
LegalShield
12.2021 - 01.2023
Diploma -
Penn Foster High School