Amir Gemajli
Norwalk,CT
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative /Senior Account Manager
Sales One International
08.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Was in charge of handling orders placed by the Harding/ Heinemann Cruise Lines
Ticket Clerk
AMC Theaters
05.2017 - 08.2018
- Improved customer satisfaction by providing efficient and accurate ticketing services.
- Streamlined queue management by implementing effective organizational strategies.
- Enhanced revenue generation with upselling of additional services and event promotions.
- Reduced wait times, ensuring swift processing of ticket transactions.
Arcade Employee
Bowlmor AMF Centers
12.2015 - 05.2017
- Skilled at working independently and collaboratively in a team environment.
- Test out games, as well as fixing them when they are not functioning correctly.
- Stock the redemption wall every day.
- Supervising the laser tag arena and going over rules with customers.
- Worked well in a team setting, providing support and guidance.
Bus Boy/Server Assistant
Tierra Restaurant
04.2013 - 09.2013
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
Education
High School Diploma -
Brien Mcmahon High School
Norwalk, CT06.2015
Skills
- Information Security
- Appointment Scheduling
- Complaint Resolution
- Data Entry
- Complaint Handling
- Social Media Management
- Product Knowledge
- Recordkeeping Strengths
- Customer RMA Management
- Microsoft Excel
- CRM Software
- Account Management
- Microsoft Office Suite
- Sales Closing
- Account Updating
- Call Management
- Professional Telephone Demeanor
- Stock Management
- Spreadsheets
- Budget Planning
- Budget Analysis
Timeline
Customer Service Representative /Senior Account Manager
Sales One International
08.2018 - Current
Ticket Clerk
AMC Theaters
05.2017 - 08.2018
Arcade Employee
Bowlmor AMF Centers
12.2015 - 05.2017
Bus Boy/Server Assistant
Tierra Restaurant
04.2013 - 09.2013
High School Diploma -
Brien Mcmahon High School