Amir Gharavi
Mission Viejo,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
2025
2025
years of professional experience
Work History
Store Owner/Operator/General Manager
A b z group / Anastasia Boutique
Laguna Beach, CA
09.1983 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Formed and sustained strategic relationships with clients.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Created a unique shopping experience for customers by providing personalized service.
- Developed store policies and procedures to ensure customer satisfaction.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented successful business strategies to increase revenue and target new markets.
- Tracked employee performance and provided feedback regularly to ensure quality standards were met.
- Managed inventory levels, restocking shelves as needed.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed financial data to identify trends that could improve operational performance.
- Identified areas of improvement for increased productivity or cost savings initiatives.
- Provided training for employees on product knowledge and customer service techniques.
- Monitored competitor activities to stay informed of industry changes.
- Executed performance reviews to encourage improved productivity for team members.
- Ensured compliance with state and local laws regarding business operations.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Maintained records of sales, profits and losses within the store.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented both individual and group training for executive and loss prevention personnel.
- Developed and implemented successful sales strategies to meet business goals.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Oversaw the maintenance of all equipment used in the store's operations.
- Organized and scheduled staff to maximize efficiency in the store.
- Managed sales presentations to promote product and brand benefits.
- Directed and managed employees to consistently meet performance targets.
- Increased business by developing new marketing and promotional strategies.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Identified opportunities for improvement within existing processes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Planned promotional campaigns for new products or specials.
- Cultivated relationships with customers to promote repeat business.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Set pricing structures according to market analytics and emerging trends.
- Mitigated business risks by working closely with staff members and assessing performance.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hired and trained new department managers to increase team oversight and productivity.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Negotiated contracts with vendors to secure best prices for products.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed team leaders and managers from within to offer employees career development opportunities.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Delegated work to staff, setting priorities and goals.
- Hosted special events to boost brand awareness and increase community engagement.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated a variety of machinery and tools safely and efficiently.
- Completed routine maintenance and repair.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed market trends to inform business decisions and strategies.
- Developed service and sales strategies to improve retention and revenue.
- Current
Education
Bachelor of Arts - Communications
NIRT School of Film&tv
Tehran07-1972
Skills
- Store operations
- Business administration
- E-commerce management
- Store maintenance
- Performance analysis
- Promotional planning
- Product marketing
- Sales management
- Budget planning
- Merchandise planning
- Business marketing
- Social media marketing
- Business networking
- Sales oversight
- Inventory control
- Employee scheduling
- Operations management
Timeline
Store Owner/Operator/General Manager
A b z group / Anastasia Boutique
09.1983 - Current
- Current
Bachelor of Arts - Communications
NIRT School of Film&tv