Amir Hantouli
Arlington
Summary
Strong communicator with IT expertise, focused on customer satisfaction, retention, and efficient problem-solving.
Overview
3
3
years of professional experience
Work History
IT Specialist
RailPros
07.2024 - Current
- Effectively communicate technical concepts to both technical and non-technical staff, ensuring smooth coordination between IT and Operations teams during high-pressure situations.
- Managed approximately 30 incoming calls, emails and tickets per day from customers.
- I excel at managing time effectively to meet Service Level Agreements (SLAs).
- Facilitated training for new employees on IT systems and procedures.
- Installed and configured hardware and software systems for new employees, ensuring smooth operations from day one.
- I excel at managing time effectively to meet Service Level Agreements (SLAs) in IT.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections
Technical Support specialist
BERKSHIRE HATHAWAY AUTOMOTIVE
01.2022 - 06.2024
- Resolved technical issues for over 10,000 users across a wide range of applications, always focusing on delivering a positive experience and minimizing downtime
- Excelled in troubleshooting all Microsoft Office products, helping users get back to work quickly and avoid lost time.
- Assisted in migrating users to 365.
- Trained end-users on company-specific applications and so ware that decreased help desk tickets over 45%.
- Facilitated deployments to streamline daily activities for myself and my teammates, enabling us to effectively assist all users.
- Documented troubleshooting steps, solutions, and best practices to create knowledge base articles and contribute to the continuous improvement of support processes.
Education
Associate of Arts -
TCC
Dallas, TX12.2025
High School Diploma -
Manara Leadership Academy
Irving, TX12.2019
Skills
- Technical reporting
- Application support
- Technical issue analysis
- IT consulting
- IT onboarding
Languages
Arabic
Full Professional
Timeline
IT Specialist
RailPros
07.2024 - Current
Technical Support specialist
BERKSHIRE HATHAWAY AUTOMOTIVE
01.2022 - 06.2024
Associate of Arts -
TCC
High School Diploma -
Manara Leadership Academy
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