Summary
Overview
Work History
Education
Skills
Early Career Snapshot
Timeline
Generic

Amir Ismail

Hingham,MA

Summary

Visionary IT executive with decades of progressive leadership driving enterprise technology strategy, global infrastructure, and digital transformation within highly regulated environments. Proven ability to align technology investments with strategic business objectives across healthcare, government, and financial sectors. Driving private and public cloud architecture (Azure, AWS, Colo), compliance frameworks (HIPAA, SOC 2, HITRUST), and operational resilience at scale. Known for building high-performing teams, navigating complex organizational dynamics, and leading mission-critical programs through ambiguity and change. Currently completing an Executive MBA at the University of South Florida (4.0 GPA), with a focus on leadership, innovation, and organizational strategy.

Overview

30
30
years of professional experience

Work History

Head of Hosting & Cloud Services (US Managed Services)

InterSystems Corporation
Boston, MA
09.2019 - Current
  • Provide executive leadership for US-based Managed Services supporting enterprise software for healthcare and financial institutions, with a focus on uptime, compliance, and strategic scalability.
  • Direct full lifecycle delivery of data center modernization and hybrid cloud strategy, resulting in enhanced reliability, improved vendor leverage, and performance gains across core hosting platforms.
  • Orchestrate regulatory and customer-facing audit readiness for SOC2, HIPAA, and HITRUST; achieved multiple successful audit outcomes through development of resilient documentation, automated controls, and policy alignment.
  • Established enterprise-grade observability and ITSM frameworks (ServiceNow), Nagios, Coralogix, and Splunk Dashboards, supporting measurable improvement in SLA adherence, change tracking, and incident transparency across business units.
  • Restructured operations post-leadership crisis, restoring morale, refining performance management, and ensuring continuity for customer operations during organizational instability.
  • Lead strategic vendor negotiations and budget planning for infrastructure investments, optimizing costs while future-proofing services through proactive lifecycle planning (e.g., Cisco, Pure, Zayo).
  • Mentoring cross-functional Infrastructure and Application Engineering teams, reduced external dependency by building internal capabilities, and drove team-based knowledge retention.
  • Collaborate closely with Compliance, Product, and Legal to build a governance-first culture that supports regulated client environments and audit readiness.

Director of IT & Chief Technology Architect

DSS, Inc.
Juno Beach, FL
02.2006 - 05.2019
  • Served as the senior-most technology authority within the organization, partnering with executive leadership to define enterprise systems architecture, operational strategy, and long-term technology vision.
  • Directed transformation of national-scale electronic health record (EHR) platforms in support of the U.S. Department of Veterans Affairs (VA) and Department of Defense (DoD), ensuring scalability, security, and compliance across hundreds of facilities.
  • Acted as executive sponsor and technical lead during federal audits, security reviews, and platform accreditation processes, maintaining uninterrupted regulatory compliance with NIST, FISMA, HIPAA, and VA-specific standards.
  • Oversaw large cross-functional teams spanning DevOps, Infrastructure, Information Security, QA, and Product Engineering, driving execution of high-complexity, multi-agency initiatives.
  • Played a key advisory role to the CEO and COO, translating technical direction into business-aligned investment strategy, risk posture, and platform positioning.
  • Introduced early-stage cloud adoption and virtualization frameworks, reducing overhead while enabling hybrid readiness ahead of commercial cloud maturity.
  • Led modernization of disaster recovery and business continuity architecture, ensuring 24/7/365 system resilience for mission-critical environments.
  • Fostered a culture of innovation and continuous improvement, mentoring senior engineers and building a pipeline of future leaders across technical disciplines.

Early Career Snapshot

Multiple
Tampa, Des Moines
01.1995 - 01.2006
  • Held progressive roles in IT infrastructure and systems engineering across large healthcare organizations, including the U.S. Department of Veterans Affairs and the University of South Florida Physicians Group. Responsibilities spanned enterprise server administration, secure network architecture, clinical systems hosting, and on-site technical leadership.
  • Gained early exposure to large-scale data center environments, HIPAA-governed systems, and vendor coordination—laying the groundwork for a pragmatic, resilient leadership style rooted in deep operational experience. These formative roles shaped the technology perspective and execution discipline, later applied in executive leadership positions.

Education

Executive MBA - leadership, innovation, and organizational strategy

University of South Florida
Tampa, FL
05-2026

Oracle DBA - Database Management

University of California, Riverside
Riverside, CA
02-2003

Bachelor of Science - Management Information Systems

University of South Florida
Tampa, FL
05-2002

Skills

  • Enterprise IT Strategy & Transformation
  • Executive Stakeholder Alignment
  • C-Suite & Board Reporting
  • Organizational Leadership
  • Cross-Functional Team Building
  • Culture Shaping & Change Management
  • Cloud Infrastructure (AWS, Azure)
  • Hybrid Architecture Design
  • Data Center Modernization
  • Regulatory Compliance (HIPAA, SOC 2, HITRUST, NIST, FISMA)
  • Audit Readiness & Governance
  • IT Service Management (ServiceNow, ITIL)
  • SLA & KPI Design
  • Incident Command Structures
  • Cybersecurity Posture Development
  • Risk Management Frameworks
  • Business Continuity Planning
  • Strategic Vendor Partnerships
  • Budgeting & Cost Optimization
  • Contract Negotiations
  • Innovation Enablement
  • Technology Roadmapping
  • Digital Maturity Acceleration

Early Career Snapshot

1995-2006, Held progressive roles in IT infrastructure and systems engineering across large healthcare organizations, including the U.S. Department of Veterans Affairs and the University of South Florida Physicians Group. Responsibilities spanned enterprise server administration, secure network architecture, clinical systems hosting, and on-site technical leadership. Gained early exposure to large-scale data center environments, HIPAA-governed systems, and vendor coordination—laying the groundwork for a pragmatic, resilient leadership style rooted in deep operational experience. These formative roles shaped the technology perspective and execution discipline later applied in executive leadership positions.

Timeline

Head of Hosting & Cloud Services (US Managed Services)

InterSystems Corporation
09.2019 - Current

Director of IT & Chief Technology Architect

DSS, Inc.
02.2006 - 05.2019

Early Career Snapshot

Multiple
01.1995 - 01.2006

Executive MBA - leadership, innovation, and organizational strategy

University of South Florida

Oracle DBA - Database Management

University of California, Riverside

Bachelor of Science - Management Information Systems

University of South Florida

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Amir Ismail